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Communication: The exchange of messages and information. Interpersonal skills: Skills in dealing with people, such as courtesy, tact, respectfulness, and patience. Feedback: . The verbal and nonverbal responses a listener makes to the senders message Verbal communication: Communication that uses words, either spoken or written. Nonverbal communication: Communication without words; also called body language. Body language: Nonverbal communication, such as facial expression, tone of voice, posture, and gestures. Nonjudgmental: Avoiding judgments of another person based on ones own personal opinions and beliefs. Empathy: The ability of a person to understand another's point of view and share in another's feelings or emotions. Observations: Bits of information gathered by watching a patient. Reporting: Verbally informing someone (such as your supervisor) about patient care or observations. Recording: Writing down information on a patient medical record; also called charting. Chart: Medical record where information on a patient is recorded. Objective data: Observations of a patient made by using ones senses, such as seeing a rash or hearing moans of pain. Subjective data: Information reported by a patient about how he or she is feeling. Flowchart: A sheet (part of the patient record) that documents the actions and observations made at regular intervals; also called a flow sheet. Medical terminology: Language or terms used in the field of medicine. Abbreviation: A shortened form of a word.