Ch 1 MGT

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The measure of how well (or how productively) an organization uses its resources to achieve a goal is known as

Efficiency

Burger King developed a fat-fryer machine that reduced the amount of oil used to fry burgers by 30 percent over its current competitors. This is an example of an attempt to improve the organization's:

Efficiency

A manager who chooses inappropriate goals for the organization, but makes good use of the organization's resources in pursuing these goals is said to have:

Low effectiveness/high efficiency

A manager who chooses the wrong goals for the organization and makes poor use of the organization's resources in pursuing these goals is said to have:

. low effectiveness/low efficiency

When a manager produces a new product that many customers want to purchase and sells it at a price that is attractive to these customers, this manager is said to have:

high efficiency/high effectiveness.

When a manager produces a product that customers want, but that is too expensive for them to buy, the manager is said to have:

low efficiency/high effectiveness

The measure of the "appropriateness" of the goals selected by management for the organization and the degree to which the organization accomplishes these goals is known as:

effectiveness

The people within an organization who are responsible for supervising the organization's use of its resources are known as:

managers

All of the following are essential managerial functions EXCEPT

demonstrating

In what order do managers typically perform managerial functions?

Planning, Organizing, Leading, Controlling

Planning involves:

deciding the strategies to adopt to attain organizational goals.

The outcome of planning is _____, a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve goals.

strategy

The process that managers use to design a structure of working relationships that allows employees to work together to achieve organizational goals is called:

organizing.

When a manager groups workers into departments based on the tasks that they perform, it is called:

organizing

A formal system of reporting relationships that coordinates workers so that they work together to attempt to achieve organizational goals is called a(n):

organizational structure

Mr. Jake, CEO of Star, Inc. draws a picture of the reporting relationships that will occur under the new management reorganization. This is an example of:

organizing.

Effective leadership depends on the use of:

. power and influence.

) Managers motivating and assisting workers to achieve organizational goals is an important aspect of:

leading

Jane, who heads the Finance team, monitors the work performance of her team members to determine if the quality of their work is "up to standard." Jane is engaging in which function?

Controlling

) _____ managers are often called supervisors.

first-line

Which of the following is least likely to be a first-line manager?

The head of a marketing department.

Who is responsible for finding the best way to organize human and other resources to achieve organizational goals?

Middle manager

Which of the following is NOT a part of the job of a middle manager?

Cross-departmental responsibility

When we say that the top managers of an organization are responsible for the performance of all the departments in an organization, this is another way of saying that they have:

cross-departmental responsibilities

The top managers of an organization devote most of their time to _____ than lower level managers do.

planning and organizing

) The ability to analyze and diagnose a problem situation and distinguish between cause and effect is a:

conceptual skill.

Which of the following includes the ability to understand, lead, and control the behavior of other workers?

Human skill

The ability of a worker in the accounting department to prepare the organization's balance sheet is an example of a(n):

technical skill.

Which of the following is NOT a reason that organizations often group people of similar technical skills together?

It is easer to focus on the bigger picture to identify cause effect relationship.

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is called:

core competencies

TeleTop Corporation is planning to eliminate a few redundant departments and reduce levels in the organizational hierarchy to lower operating costs. This is an example of:

restructuring

_____ involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs.

Restructuring

Which of the following statements is true regarding restructuring?

It can be done by eliminating departments and reducing levels in the hierarchy.

Which of the following statements is true regarding outsourcing?

It can be used for activities such as manufacturing, marketing, and customer service.

) _____ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself.

Outsourcing

The process of expanding employees' knowledge, tasks, and responsibility is called:

empowerment

_____ involves giving employees more authority and responsibility over the way they perform their work activities.

Empowerment

A _____ refers to a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities.

. self-managed team

All of the following statements are true regarding the role of IT in empowering employees, EXCEPT:

it reduces the scope of employees' job responsibilities.

The use of information technology in self-managed teams:

provides team members with real-time information about each others' performance.

When CostCo builds a distribution warehouse so that it can supply products to its stores within a 200-mile radius on almost a daily basis, we say that CostCo has achieved:

a competitive advantage.

Which of the following is NOT a building block of competitive advantage?

Extremity

When workers are organized into quality control teams and are given the responsibility of continuously improving their performance, they are involved in:

TQM.

The process of creating new products that customers want is called:

innovation.

All the following are true about turnaround management EXCEPT:

. it is done under conditions of certainty

When considering the challenges of managing diversity in the workplace, managers should establish practices that ensure that human resources are treated fairly. Which of the following is NOT one of the types of diversity managers need to be concerned about for legal and ethical reasons?

Personality

Crisis management involves all of the following EXCEPT:

. creating teams to facilitate thoughtful decision making.

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