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CHAPTER 13—CONFLICT AND NEGOTIATION

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MULTIPLE CHOICE

...

...

1. Conflict involves disagreement between two or more parties because of:

a.

mutual interest

b.

incompatible goals

c.

resource dependency

d.

goal congruence

ANS:

B PTS: 1 DIF: Easy REF: p. 211

OBJ:

1 NAT: AACSB Reflective Thinking | Individual Dynamics

TOP:

The Nature of Conflicts in Organization

MSC:

BLOOMS Level I Knowledge

...

2. EI is defined as:

a.

any situation in which incompatible goals, attitudes, emotions, or behaviors lead to disagreement or opposition between two or more parties

b.

constructive agreement between two or more people

c.

the positive side of emotional quality

d.

the power to control one's emotions and perceive emotions in others

ANS:

D PTS: 1 DIF: Easy REF: p. 211

OBJ:

1 NAT: AACSB Reflective Thinking | Individual Dynamics

TOP:

Importance of Conflict Management Skills for the Manager

MSC:

BLOOMS Level I Knowledge

...

3. Estimates show that managers spend what percent of their time dealing with conflict?

ANS:

B PTS: 1 DIF: Moderate REF: p. 211

OBJ:

1 NAT: AACSB Reflective Thinking | Individual Dynamics

TOP:

Importance of Conflict Management Skills for the Manager

MSC:

BLOOMS Level I Knowledge

...

4. The power not only to control emotions but also to perceive them is termed:

a.

self-awareness

b.

emotional intelligence

c.

disciplined empathy

d.

emotional perception

ANS:

B PTS: 1 DIF: Easy REF: p. 211

OBJ:

1 NAT: AACSB Reflective Thinking | Individual Dynamics

TOP:

Importance of Conflict Management Skills for the Manager

MSC:

BLOOMS Level I Knowledge

...

5. Conflict can be functional, or a positive force, in all of the following situations except:

a.

when group and organizational cohesion is broken down

b.

when it stimulates creativity out of a friendly rivalry

c.

when it causes individuals or groups to better understand themselves and their contribution to the organization

d.

when it motivates people to change

See also Table 13.1.

...

PTS:

1 DIF: Easy REF: p. 212 OBJ: 1

NAT:

AACSB Reflective Thinking | Group Dynamics

TOP:

Functional versus Dysfunctional Conflict

MSC:

BLOOMS Level IV Analysis

...

6. According to the discussion of conflict offered in the text, conflict cannot be:

a.

managed

b.

prevented

c.

dysfunctional

d.

functional

ANS:

B PTS: 1 DIF: Moderate REF: p. 211-212

OBJ:

1 NAT: AACSB Reflective Thinking | Individual Dynamics

TOP:

Functional versus Dysfunctional Conflict

MSC:

BLOOMS Level II Comprehension

...

7. All of the following are examples of negative conflict diagnostic questions except:

a.

Is energy being diverted from goal achievement?

b.

Is the outcome likely to be negative for the organization?

c.

Are the parties hostile toward each other?

d.

Do the potential losses exceed any potential benefits?

ANS:

D PTS: 1 DIF: Moderate REF: p. 212-213

OBJ:

1 NAT: AACSB Reflective Thinking | Individual Dynamics

TOP:

Functional versus Dysfunctional Conflict

MSC:

BLOOMS Level III Application

...

8. As a manager, your ability to diagnose conflict as good or bad is contingent upon your looking at all of the following except:

a.

the issue

b.

the parties involved

c.

the context of the conflict

d.

the presence of groupthink

ANS:

D PTS: 1 DIF: Easy REF: p. 212

OBJ:

1 NAT: AACSB Analytic | Individual Dynamics

TOP:

Functional versus Dysfunctional Conflict

MSC:

BLOOMS Level IV Analysis

...

9. One occasion in which managers should work to stimulate conflict is when:

a.

there has been a tendency to over use the devil's advocate perspective

b.

group members are highly cohesive

c.

there is only one source of conflict

d.

the group suffers from groupthink

ANS:

D PTS: 1 DIF: Easy REF: p. 212

OBJ:

1 NAT: AACSB Analytic | Individual Dynamics

TOP:

Functional versus Dysfunctional Conflict

MSC:

BLOOMS Level III Application

...

10. Which of the following is NOT a structural factor in causing conflict?

a.

interdependence

b.

status inconsistencies

c.

values and ethics

d.

specialization

ANS:

C PTS: 1 DIF: Moderate REF: p. 213

OBJ:

2 NAT: AACSB Reflective Thinking | Individual Dynamics

TOP:

Causes of Conflict in Organizations

MSC:

BLOOMS Level I Knowledge

...

11. Two departments in a university are engaged in a conflict because one had its budget cut. This is an example of conflict based on:

a.

jurisdictional ambiguity

b.

interdependence

c.

authority relationships

d.

common resources

ANS:

D PTS: 1 DIF: Moderate REF: p. 213

OBJ:

2 NAT: AACSB Analytic | Group Dynamics

TOP:

Causes of Conflict in Organizations

MSC:

BLOOMS Level III Application

...

12. At a software company there is one person for databases, one for statistical packages, and another for expert systems. The structural cause for conflict between these individuals is:

a.

sharing common resources

b.

status inconsistencies

c.

interdependence

d.

specialization

ANS:

D PTS: 1 DIF: Moderate REF: p. 213

OBJ:

2 NAT: AACSB Analytic | Individual Dynamics

TOP:

Causes of Conflict in Organizations

MSC:

BLOOMS Level III Application

...

13. Which of the following is NOT a structural cause of conflict in organizations?

a.

skills and abilities

b.

interdependence

c.

status inconsistencies

d.

goal differences

ANS:

A PTS: 1 DIF: Moderate REF: p. 213-214

OBJ:

2 NAT: AACSB Reflective Thinking | Group Dynamics

TOP:

Structural Factors MSC: BLOOMS Level I Knowledge

...

14. You have a problem with your computer, so you call the company that made it. They inform you that the problem is caused by software, so you call the software division and they tell you it's the hardware. This is an example of:

a.

interdependent forms of structural conflict

b.

goal differences

c.

jurisdictional ambiguities

d.

common resources

ANS:

C PTS: 1 DIF: Moderate REF: p. 214

OBJ:

2 NAT: AACSB Analytic | Group Dynamics

TOP:

Structural Factors MSC: BLOOMS Level III Application

...

15. Two machine operators disagree over the cause of an equipment breakdown. This conflict is based on differences in:

a.

personalities

b.

perception

c.

emotions

ANS:

B PTS: 1 DIF: Moderate REF: p. 214

OBJ:

2 NAT: AACSB Analytic | Individual Dynamics

TOP:

Personal Factors MSC: BLOOMS Level III Application

...

16. Long lasting and difficult conflicts between individuals usually stem from differences in:

a.

emotions

c.

perceptions

d.

communication styles

ANS:

C PTS: 1 DIF: Hard REF: p. 214

OBJ:

2 NAT: AACSB Reflective Thinking | Individual Dynamics

TOP:

Personal Factors MSC: BLOOMS Level II Comprehension

...

17. The conflict that occurs between a company and a union during a strike is:

a.

interpersonal

b.

intergroup

c.

interorganizational

d.

intraorganizational

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