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Medical Office I Week 4

crani/o

skull

cervic/o

neck

sacr/o

sacrum

trache/o

trachea (windpipe)

inguin/o

groin

viscer/o

internal organs

sarc/o

flesh

chondr/o

cartilage

thorac/o

chest

hist/o

tissue

-ose

full of, pertaining to sugar

-eal

pertaining to

-ectomy

removal, excision

-tomy

process of cutting

inter-

between

hypo-

below, deficient

ana-

up, apart

epi-

above, upon

cranial, thoracic, abdominal, pelvic, spinal

what are the 5 cavities of the body?

cervical, thoracic, lumbar, sacral, coccygeal

what are the 5 cavities of the back?

thoracic

region of the chest

sacral

region of the sacrum

coccygeal

region of the tailbone

cranial

cavity surrounded by the skull

thoracic

cavity in the chest surrounded by the ribs

pelvic

cavity surrounded by the hip bone

spinal

cavity surrounded by the back bones

abdominal

cavity below the chest containg digestive organs

cervical

region of the neck

lumbar

region of the waist

coccygeal

pertaining to the tailbone, coccyx

superficial

on the surface of the body

superficial

opposite of deep

deep

away from the surface of the body

proximal

The ___ end of the humerus is at the shoulder

proximal

near the point of attachment to the trunk or near the beginning of a structure

distal

The ____ end of the thigh bone (femur) joins with the knee cap.

distal

far from the point of attachment to the trunk or far from the beginning of a structure

distal

opposite of proximal

prone

lying on the belly

prone

opposite of supine

supine

lying on the back (face up, palms up)

dorsal

pertaining to the back of the body

anterior

front surface of the body

anterior

opposite of dorsal

caudal

The diaphragm lies ______ to the organs in the thoracic cavity.

inferior

below another structure

caudal

pertaining to the tail, lower part of body

lateral

The left lung lies _____ to the heart

lateral

Pertaining to the side

sagittal

pertaining to lengthwise

sagittal

Plan that divides the body into right and left portions

superior

The liver lies ______ to the intestines

superior

above another structure

transverse

plane dividing the body into upper and lower portions

vertebral

pertaining to the vertebra, backbone

vertebra

back bone

medial

pertaining to the middle

cephalic

pertaining to the head

answering phones

answer each line ASAP—by the third ring

answering multi phone lines

-ask first patient if they can hold
-answer second call...determine if it is an emergency...
-place them on hold
-finish with first call before returning to second call

non emergency calls

If a call is taking longer than exprected, place the caller on hold or ask if you can call them back.

transferring calls

-phone number
-extension
-person you are transferring them to

screening

You may need to do this (proceed through a set of questions to determin the caller's condition and how soon the patient should be seen by a physician) when scheduling appointments

immediately routed calls to physician

-emergency situation
-another physician
-critical lab results
-hospital calling for orders
-pt requesting test results
-pt required medical advice
-3rd party requesting information about a patient

test results

Doctor usually needs to sign off on them before they are released.

monitoring calls

-Listen quietly and take notes
-Caller must give consent

TDD

At times, you may need to use this (a device that allows you to comunicate with the hearing imparied patient by typing messages) in order to schedule an appointment

scheduling pt appointment

be sure to include patient name, parent's name when appropriate, reason for visit, provider to be seen, date, time, and current phone number

in-service

a practical way to inform employees about the schedule and enforce the established guidelines for office hours?

fixed matrix

nothing should be scheduled in a time slot that has this?

clustering

Many patients can be provided with the necessary preparations, be examined by the physician, and have appointments completed quickly

open hours

the patients, sign in, note the time they arrive and are seen by the doctor in that order

single-booking

Used when the patient's appointment will take a considerable amount of time

streaming

Keeps a continuous flow of patients coming in thorugh the facility and to avoid having alternating periods of idelness and crowding

wave

Works most efficiently in a facility where there are several medical services departments and qualified personnel to provide managed care of patients

IOC interoffice communication

An informal memo style of communication that is usually specific to one concern

informal notes

informal and appropriate when expressions of thanks or congratulations are conveyed

information sheets

Specific written instructions regarding the examinations and diagnostic tests performed in your office

punctuation, proper grammar, spelling

the most important quality of any communication is this?

professional letters

a letter written by a physician to a licensing board is considered this type of letter

cc

means carbon copies have been sent to disclosed individuals

stamped or metered

Mail can either be this or that (2 things)

priority mail

When first class mail is over 12 oz, it is considered this?

facsimile

the transmission of letter, messages, or memos from one computer to another over telephone lines

teleconferencing

-speakerphones cameras, connection devices, and television monitors are networked together so that everyone can see and hear each other at the same time

place unopened mail on office managers or doctors desk

This is what you do when mail is marked personal and confidential?

optical character readers OCRs

The USPS uses this and bar code sorters to read the addresses on envelopes you mail

floppy disk

a thin magnetic storage device made of flexible plastic.

hard copy

the readable paper copy or printout of information

menu

A display of available functions

scanner

a device that can read text or illustrations printed on paper and translate them into electronic files that can be stored, displayed on a screen or used by other programs?

search engine

a program that searched documents for specified key words and returns a list of the documents where the keywords were found

CD-ROM or DVD-ROM

Software disks are available on these depending on the size of the program (2 things)

CPU

central processing unit, or the 'brain' of the system

hard disk

the main storage component for a computer; and oxide-coated metal platter sealed in a housing to ensure dust free operation

hardware

the electronic, magnetic, and electromechanical equipment of a computer system is?

input

data transferred from keyboard or the floppy disk to the machine

output

What the computer produces after information is processed, revised, and printed out

software

Computer programs neessary to direct the hardware of a computer system to perform specific tasks

CD-RW or DVD-RW

erasable, recordable device, enables you to write onto it in multiple sessions.

maintaining phone log

-best time to return call
-what the call is regarding
-name and number of caller

proofread

If you use spell check, you still must do this before sending the letter

to easily get in touch with pt if needed

the reason why you record the patient's phone number when scheduling an appointment is?

two

The number of choices for appointment times you give to patients?

CD-R or DVD-R

can only record data once and then the data becomes permanent on the disc

liability

The reason why ALL calls should be documented

complicated

written communication is less ____ due to the advent of computers

back up policy

Your office should have this to ensure that office computer programs and data are always stored in another location

clear, distinct voice

When answering the office phone, you should use this type of voice?

address

This information goes on the line below the recipient line on an envelope?

two

The number of times you should try to converse before you hang up when answering the phone

CD-ROM

Indicates the computer is capable of playing compact disks

document info regarding the message

You should do this when processing telephone messages?

make sure you answer calls in order of importance

You are obtaining telephone messages from the answering service or machine...this is why you prioritize them?

name, page number, date in the second page heading

You should do this (include) when you are typing a business letter that is more than one page?

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