Medical Office I Week 4
About this set
Created by:
mrc13b2006 on January 28, 2013
Description:
Medical Office I Week 4
Copied From:
Set copied from yramos1127
Log in to favorite or report as inappropriate.
Order by
116 terms
Terms | Definitions |
|---|---|
 crani/o | skull |
| cervic/o | neck |
| sacr/o | sacrum |
| trache/o | trachea (windpipe) |
| inguin/o | groin |
| viscer/o | internal organs |
| sarc/o | flesh |
| chondr/o | cartilage |
| thorac/o | chest |
| hist/o | tissue |
| -ose | full of, pertaining to sugar |
| -eal | pertaining to |
| -ectomy | removal, excision |
| -tomy | process of cutting |
| inter- | between |
| hypo- | below, deficient |
| ana- | up, apart |
| epi- | above, upon |
| cranial, thoracic, abdominal, pelvic, spinal | what are the 5 cavities of the body? |
| cervical, thoracic, lumbar, sacral, coccygeal | what are the 5 cavities of the back? |
| thoracic | region of the chest |
| sacral | region of the sacrum |
| coccygeal | region of the tailbone |
| cranial | cavity surrounded by the skull |
| thoracic | cavity in the chest surrounded by the ribs |
| pelvic | cavity surrounded by the hip bone |
| spinal | cavity surrounded by the back bones |
| abdominal | cavity below the chest containg digestive organs |
| cervical | region of the neck |
| lumbar | region of the waist |
| coccygeal | pertaining to the tailbone, coccyx |
| superficial | on the surface of the body |
| superficial | opposite of deep |
| deep | away from the surface of the body |
| proximal | The ___ end of the humerus is at the shoulder |
| proximal | near the point of attachment to the trunk or near the beginning of a structure |
| distal | The ____ end of the thigh bone (femur) joins with the knee cap. |
| distal | far from the point of attachment to the trunk or far from the beginning of a structure |
| distal | opposite of proximal |
| prone | lying on the belly |
| prone | opposite of supine |
| supine | lying on the back (face up, palms up) |
| dorsal | pertaining to the back of the body |
| anterior | front surface of the body |
| anterior | opposite of dorsal |
| caudal | The diaphragm lies ______ to the organs in the thoracic cavity. |
| inferior | below another structure |
| caudal | pertaining to the tail, lower part of body |
| lateral | The left lung lies _____ to the heart |
| lateral | Pertaining to the side |
| sagittal | pertaining to lengthwise |
| sagittal | Plan that divides the body into right and left portions |
| superior | The liver lies ______ to the intestines |
| superior | above another structure |
| transverse | plane dividing the body into upper and lower portions |
| vertebral | pertaining to the vertebra, backbone |
| vertebra | back bone |
| medial | pertaining to the middle |
| cephalic | pertaining to the head |
| answering phones | answer each line ASAP—by the third ring |
| answering multi phone lines | -ask first patient if they can hold -answer second call...determine if it is an emergency... -place them on hold -finish with first call before returning to second call |
| non emergency calls | If a call is taking longer than exprected, place the caller on hold or ask if you can call them back. |
| transferring calls | -phone number -extension -person you are transferring them to |
| screening | You may need to do this (proceed through a set of questions to determin the caller's condition and how soon the patient should be seen by a physician) when scheduling appointments |
| immediately routed calls to physician | -emergency situation -another physician -critical lab results -hospital calling for orders -pt requesting test results -pt required medical advice -3rd party requesting information about a patient |
| test results | Doctor usually needs to sign off on them before they are released. |
| monitoring calls | -Listen quietly and take notes -Caller must give consent |
| TDD | At times, you may need to use this (a device that allows you to comunicate with the hearing imparied patient by typing messages) in order to schedule an appointment |
| scheduling pt appointment | be sure to include patient name, parent's name when appropriate, reason for visit, provider to be seen, date, time, and current phone number |
| in-service | a practical way to inform employees about the schedule and enforce the established guidelines for office hours? |
| fixed matrix | nothing should be scheduled in a time slot that has this? |
| clustering | Many patients can be provided with the necessary preparations, be examined by the physician, and have appointments completed quickly |
| open hours | the patients, sign in, note the time they arrive and are seen by the doctor in that order |
| single-booking | Used when the patient's appointment will take a considerable amount of time |
| streaming | Keeps a continuous flow of patients coming in thorugh the facility and to avoid having alternating periods of idelness and crowding |
| wave | Works most efficiently in a facility where there are several medical services departments and qualified personnel to provide managed care of patients |
| IOC interoffice communication | An informal memo style of communication that is usually specific to one concern |
| informal notes | informal and appropriate when expressions of thanks or congratulations are conveyed |
| information sheets | Specific written instructions regarding the examinations and diagnostic tests performed in your office |
| punctuation, proper grammar, spelling | the most important quality of any communication is this? |
| professional letters | a letter written by a physician to a licensing board is considered this type of letter |
| cc | means carbon copies have been sent to disclosed individuals |
| stamped or metered | Mail can either be this or that (2 things) |
| priority mail | When first class mail is over 12 oz, it is considered this? |
| facsimile | the transmission of letter, messages, or memos from one computer to another over telephone lines |
| teleconferencing | -speakerphones cameras, connection devices, and television monitors are networked together so that everyone can see and hear each other at the same time |
| place unopened mail on office managers or doctors desk | This is what you do when mail is marked personal and confidential? |
| optical character readers OCRs | The USPS uses this and bar code sorters to read the addresses on envelopes you mail |
| floppy disk | a thin magnetic storage device made of flexible plastic. |
| hard copy | the readable paper copy or printout of information |
| menu | A display of available functions |
| scanner | a device that can read text or illustrations printed on paper and translate them into electronic files that can be stored, displayed on a screen or used by other programs? |
| search engine | a program that searched documents for specified key words and returns a list of the documents where the keywords were found |
| CD-ROM or DVD-ROM | Software disks are available on these depending on the size of the program (2 things) |
| CPU | central processing unit, or the 'brain' of the system |
| hard disk | the main storage component for a computer; and oxide-coated metal platter sealed in a housing to ensure dust free operation |
| hardware | the electronic, magnetic, and electromechanical equipment of a computer system is? |
| input | data transferred from keyboard or the floppy disk to the machine |
| output | What the computer produces after information is processed, revised, and printed out |
| software | Computer programs neessary to direct the hardware of a computer system to perform specific tasks |
| CD-RW or DVD-RW | erasable, recordable device, enables you to write onto it in multiple sessions. |
| maintaining phone log | -best time to return call -what the call is regarding -name and number of caller |
| proofread | If you use spell check, you still must do this before sending the letter |
| to easily get in touch with pt if needed | the reason why you record the patient's phone number when scheduling an appointment is? |
| two | The number of choices for appointment times you give to patients? |
| CD-R or DVD-R | can only record data once and then the data becomes permanent on the disc |
| liability | The reason why ALL calls should be documented |
| complicated | written communication is less ____ due to the advent of computers |
| back up policy | Your office should have this to ensure that office computer programs and data are always stored in another location |
| clear, distinct voice | When answering the office phone, you should use this type of voice? |
| address | This information goes on the line below the recipient line on an envelope? |
| two | The number of times you should try to converse before you hang up when answering the phone |
| CD-ROM | Indicates the computer is capable of playing compact disks |
| document info regarding the message | You should do this when processing telephone messages? |
| make sure you answer calls in order of importance | You are obtaining telephone messages from the answering service or machine...this is why you prioritize them? |
| name, page number, date in the second page heading | You should do this (include) when you are typing a business letter that is more than one page? |
First Time Here?
Welcome to Quizlet, a fun, free place to study. Try these flashcards, find others to study, or make your own.