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 Sales | People in this department deal with Customer Complaints, send out catalogues and attempt to improve profits |
| Finance | People in this department calculate profits, wages and deal with any money issues |
| Lateral Relationship | This is the relationship and employee has with someone on the same level of management as them in a company |
| Accountability | This is when an employee has to explain their actions to Management |
| Flat | This is the type of organisation structure where there are few levels of management with many employees reporting to the one manager |
| Tall | This is the type of organisation structure where the are many levels of management with managers having small spans of control |
| Span of Control | This is the number of people who directly report to a manager |
| Human Resources | This is the department that deal with employee issues such as disciplining staff, recruitment and appraisals |
| Purchasing | This department buys in goods for the company and manages stock levels |
| Chain of Command | This is the way that instructions are passed down through a company |
| Authority | This is where as a manager you have the right to tell an employee what to do |
| Downsize | This is a type of restructuring where the business is selling less products and has to reduce the number of employess |
| Delayer | This is a type of restructuing where the business has to remove a level of management to improve communication or reduce staffing costs |
| Outsource | This is where a company pays another company to provide a service, for example managing the ICT function |
| Delegate | This is where you give another member of staff the responsibility to complete a task normally completed by yourself |
| Job Description | This document outlines basic information about a job, for example, the salary, working hours, duties to be completed |
| Person Specification | This document outlines the main qualities, qualifications, experience required to complete a job. |
| Invoice | This document is sent along with goods, giving the purchaser a list of the items purchased along with their price |
| Credit Note | When goods are returned to a supplier, the supplier may send this document rather than giving back cash |
| Marketing | This department carries out Customer Research and is involved in product development |