|
 Receptionist | The person who greets visitors and is there to create a good first impression. |
| Qualities | The characteristics of a person that make them good at their job |
| Duties | The tasks that will be completed by an employee |
| Appointment Book | This is a record of people attending meetings |
| Staff In Out Book | This is a book used to keep a record of employees entering and exiting the company |
| Visitors Book | This book keeps are record of non employees coming into the company. |
| Pager | This is an electronic device that is used to get in contact with employees when there is an emergency |
| Electronic Diary | This is a piece of software that is used to keep a record of appointments |
| Internal Mail | Mail send within the company |
| External Mail | Mail sent outwith the company |
| Franking Machine | This electronic device is used to stamp many letters |
| Electronic Postal Scales | Used for outgoing mail to calculate the postal charge |
| Date Stamp | Used for incoming mail to record when mail was delivered |
| Email | A piece of software that is used to send messages |
| Voicemail | Where an employee or customer can leave a verbal message when the organisation is closed. |
| FAX | An electronic device that is used to send and receive messages. The device creates a paper copy of the message |
| Courier | A company that is paid to deliver important packages. The receiver has to sign for the delivery. |