wrist bones (carpals)
con-, sym-, syn-
the transfer of information from one record to another is called?
each individual medical office
who dictates when a medical practice declares a patient account to be delinquent?
current procedural terminology CPT
it is important to program these codes into the computer system that are commonly used to describe service rendered?
add the new debit to the balance
when recording charges and credits on the patients 'ledger cards', what do you do to get to a new balance?
international classifications of diseases ICD codes
these should be programmed into the computer for insurance claims use?
shows that the patient paid an amount less than the total due?
verify records, correct address, correct name
when statements you have mailed are returned marked, moved, no forwarding address, the first step is this?
at the time of service
the best opportunity to collect a payment from a patient is at this time?
shows the patient paid more than was due or is paying in advance?
time spent, treatment, complexity of diagnosis
the physician considers this when setting fees for service (three things)
balance, dr info, service, amount billed
a computer statement includes these (4 things)?
when preparing a ledger card, you should type the name and address as it appears on this?
this lists all names of patients that start with the letters you specified?
this type of billing is recommended when you have several statements that need to be sent out?
discuss how payments will be made
If the patient may have to pay a substantial amount out of pocket, you should do this
daily log sheet
The names of paitents treated in the office each day as well as any payments received appear on this form?
Accounts are considered current if they are within this number of days of the billing date?
When collecting a bill owed by a deceased patient, you address it to this person?
personal data sheet
This should be completed at first visit and confirmed at each visit
what is the difference between debit and credit?
go over charges and insurance coverage
When the patient knows in advance that there will be costly medical expenses, you should do this with them?
The Truth in Lending disclosure form must be kept on file for this number of years?
You obtain a patient's signature to file 3rd party claims this often?
In attempt to collect on a delinquent account the first place you should contact the patient by telephone is?
these patient receive the same care as paying patients and the same records are kept?
You cannot make these to a patient..once you have said it, you must follow through?
so they cannot legally deny the debt
The reason why you have a patient sign a statement acknowledging amount owed?
patient ledger card
charges and payments are posted here?
truth in lending act and what it specifies
when there is an agreement between the physician and a patient to pay in more than four installments, the physician is required to provide disclosure of finance charges
When providing a patient with information regarding the cost of a service or procedure, you should be this with your figures...making sure they understand the final charge could be higher or lower?
one who records information
aging of accounts
dividing accounts into categories according to the amount of time since the first billing date?
This represents the lowest payment the insurance company will make for the services listed?
a payment, subtracted from existing balance?
cash control sheet
The total amount of cash and checks should be recorded on this sheet?
According to HIPAA guidelines insurance carriers do not use this number as the policy number?
all of the outstanding accounts (amounts due)?
discounts can be recorded as these on the patient ledger?
make a copy of these to be sure you have all information for the patient's file?