IP chapter 1
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47 terms
Terms | Definitions |
|---|---|
 Channel | the medium through which message signals pass |
| Interpersonal communication | communication that occurs between persons who have a connection or relationship |
| Communication | occurs when you send or receive messages and when you assign meaning to such messages |
| transactional view | at the same time you send messages, you're also receiving messages from your own communications and from the reactions of the other person |
| compurter mediated communication | online communication |
| source | formulates and sends messages |
| receiver | receives and understands messages |
| code | set of symbols |
| encoder | those who put their meanings into a code |
| decoder | those who take meaning out of code |
| messages | that express your thoughts and feelings must be sent and received |
| effect | outcome |
| metamessage | refers to other messages, it's a message about a message |
| feedback | contains information about messages already sent |
| feedforward | conveys information about messages before you send them |
| noise | anything that interferes with your receiving a message; 4 types of noise are relevant: physical noise, physilogical noise, psychological noise and semantic noise |
| physical noise | interference that is external to both speaker and listener |
| physiological noise | is created by barriers within the sender or receiver and includes impairments such as loss of vision, hearing or articulation problems and memory loss |
| psychological noise | is mental interference in speaker and listener and includes preconceived ideas, wandering thoughts, biases and prejudices, closed mindedness and extreme emotionalism |
| semantic noise | is interference created when the speaker and listener have different meaning systems |
| context of communication | has at least four dimensions; physical, social-psychological, temporal and cultural |
| context | an enviroment that influences the form and the content of communication |
| phsical dimension | the tangible or concrete enviroment |
| social physchological dimension | status relationships among the participants: distinctions such as who is the employer and who is the employee |
| temporal or time dimension | has to do with where a particular message fits into a sequence of communication events |
| cultural dimension | consists of the rules, norms, beliefs and attitudes of the people communicating that are passed from one generation to another |
| interpersonal competence | your ability to communicate effectively |
| Power | skills for increasing and maintaining power and influence as well as for empowering others |
| Interpersonal skills | a large and ready arsenal of interpersonal skills that can be used as the situation warrants |
| listening | skills for listening effectively and appropriately depending on the situation |
| critical thinking | is logical thinking; its thinking that is well reasoned, unbiased and clear. skills for thinking logically and reasonably about communication and messages appropriateness |
| cultural sensitivity | skills for communicating effectively in intercultural situations |
| ethical foundation | skills for communicating effectively and in a way that's consistant with sound ethical principles |
| Power | is what enables an individual to control the behaviors of others |
| Mindfulness | is a state of awareness in which you're conscious of your reasons for thinking or behaving |
| culture | the lifestyle of a group of people; a groups culture consist of their values, beliefs, artifacts and ways of behaving and ways of communicating |
| ethics | right or wrong |
| pachages | communication behaviors, whether they involve verbal messages, gestures, or some combination thereof, usually occur in "packages" |
| relationship message | says something bout the connection between two people |
| legitimate power | when others believe you have a right - by virtue of your position - to influence or control their behaviors |
| referent power | when others wish to be like you. |
| reward power | when you control the rewards that others want |
| coercive power | when you have the ability to administer punishments to or remove rewards from others if they do no do as you wish |
| expert power | when others see you as having expertise or knowledge |
| informtion or persuation power | when others see you as having the ability to communicate logically and persuasively. |
| ambiguity | is a condition in which a message can be interpreted as having more that one meaning |
| captology | the study of computers as persuasive technologies |
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