Interviewing Chapter 4

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Interview Guide

A carefully structured outline of topics and subtopics to be covered during an interview.

Outline Sequences

Topical, time, space, cause-to-effect, Problem-solution

Topical Sequences

Follows natural divisions of a topic or issue.

Journalist Guide

consist of 6 key words- who, what, where, why, when, and how.

Time Sequences

Treats topics or parts of topics in chronological order.

Space Sequences

Arrange topics according to spatial divisions: left to right, top to bottom, north to south, or neighborhood to neighborhood.

Cause-to-effect Sequence

Explores causes and effects. Ex: You may be interested in what caused a power outage on campus.

Problem-Solution Sequence

Consists of a problem phase and a solution phase. Ex: You might discuss your grade with a professor first by identifying what you consider to be a serious problem and then by looking for solutions to improve exam scores.

Nonscheduled Interview

No questions in advance.
Likely for interviews to have bias.

Moderately Scheduled Interview

Contains all the major questions with a list of probing questions. Lackey personally suggestes this one.

Highly Scheduled Interview

Contains all the quesitons and probing.
Sacrifices flexiability and adaptability.

Highly Scheduled Standardized Interview

Like a survey, ask the same exact questions to everyone in the same wording.

Combined Scheddules

Enables interviewers to satisfy multiple needs.

Question Sequences

Tunnel Sequence, Funnel Sequence, Inverted Funnel Sequence, Combination Sequence, Diamondd Seqquene, aand QQuintamensional Dessign SSequencee.

Tunnel Sequence

A series of similar questions, either open or closed. it works well with informal and simple interviews.

Funnel Sequence

Begins with a broad, open-ended questions and proceeds with evermore restricted questions. It works well with motivated interviewees.

Inverted Funnel Sequence

Begins with a closed question and proceeds toward open questions. It provides a warm-up time.

Combination Sequence

begins with open questions, proceeds to one or more closed questions, and ends with open questions.

Diamond Sequence

enables interviewers to begin with closed questions, proceed to open questions, and end with closed questions.

Quintamensional Design Sequence

Five-step approach that proceeds from an interviewee's awareness of the issue to attitudes unifluenced by the interviewer, specific attitudes, reasons for these attitudes, and intensity of attitude. it is effective at assessing attitudes and beliefs and is often used in opinion polls.

Opening The Interview

It takes two parties to launch an interview successfully

Two-Step Process

Establish rapport.
Orient the other party.

Rapport

Is a process of establishing and sustaining a relationship between interviewer and interviewee by creating feelings of goodwill aand trust.

Orientation

Is an essential second step in the opening. You may explain the purpose, length, nature of the interview, how the info will be used, and why and how you selected this party to interview.

Relatiionnal UUncertainty

is reduced and intermixed often by rapport and Orientation.

Verbal OOpening Techniques

pages 92-95

Nonverbal Communication in Openingss

Territoriality, Face, Appearance, Dress, Touch, and Reading Nonverbal communication

closing the interview

Take your time and be tactful in what you say and do in the closing.
The closing often signals the continuation of a relationship.

Guidelines for Closing Interviews

Be sincere and honest.
Do not rush the closing.
Do not introduce new topics or ideas during the closing.
Leave the door open for future contacts.
Avoid false closings when the interview is not really over.
Avoid failed departures when you soon meet up again with the party after having concluded the interview

Law of Recency

suggests that people recall the last thing said or done during an interview, so being rushed or dismissed with an ill-chosen nonverbal action or phrase may jeopardize the effects of the interview your relationship, and future contacts with this party.

False Closing

occurs when your verbal and nonverbal messages signal that the interview is coming to a close only for you to open it back up.

Failed Departures

Occurs when you have brought an interview to a successful close and taken leave from the other party.

Closing Techniques

Offer to answer questions.
Use clearing house questions.
Declare completion of the intended purpose
Make personal inquiries.
Make professional inquiries.
Signal that time is up.
Explain the reason for the closing.
Express appreciation or satisfaction.
Arrange for the next meeting.
Summarize the interview.

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