intro business ch. 7

32 terms by vince 

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Business Management: Empowering Employees to Satisfy Customers

management

the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources

planning

a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives

organizing

a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organizations goals and objectives

leading

creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organizations goals and objectives

controlling

a management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not

vision

an encompassing explanation of why the organization exists and where it's trying to head

mission statement

an outline of the fundamental purpose of an organization

goals

the broad, long term accomplishments an organization wishes to attain

objectives

specific, short term statements detailing how to achieve the organizations goals

SWOT analysis

SWOT = Strengths, Weaknesses, Opportunities and Threats; a planning tool used to analyze an organizations strengths, weakness, opportunities and threats

strategic planning

the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals

tactical planning

the process of developing detailed, short term statements about what is to be done, who is to do it, and how it is to be done

operational planning

the process of setting work standards and schedules necessary to implement the company's tactical objectives

contingency planning

the process of preparing alternative courses of action that may be used if the primary plans don't achieve the organizations objectives

decision making

choosing among two or more alternatives

problem solving

the process of solving the everyday problems that occur. problem solving is less formal than decision making and usually calls for quicker action

brainstorming

coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas

PMI

PMI = Pluses, Minuses, Implications; listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third column

organization chart

a visual device that shows relationships among people and divides the organizatins work; it shows who is accountable for the completion of specific work and who reports to whom

top management

highest level of management, consisting of the president and other key company executives who develop strategic plans

middle management

the level of management that includes general managers, dividsion managers, and branch and plant managers who are responsible for tactical planning and controlling

supervisory management

managers who are directly responsible for supervising workers and evaluating their daily performance

technical skills

skills that involve the ability to perform tasks in a specific discipline or department

human relations skills

skills that involve communication and motivation; they enable managers to work through and with people

conceptual skills

skills that involve the ability to picture the organization as a whole and the relationship among its various parts

staffing

a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives

autocratic leadership

leadership style that involves making managerial decisions without consulting others

participative (democratic) leadership

leadership style that consists of managers and employees working together to make decisions

free-rein leadership

leadership style that invovles managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives

knowledge management

finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm

external customers

dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use

internal customers

individuals and units within the firm that receive services from other individuals or units

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