MIS Exam One (CH02)

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An example of a collaboration tool that supports colocated, asynchronous collaboration is

a team room

Identifying customers is a responsibility of the ________ function.

sales and marketing

Producing bills of materials is a business process within the ________ function

manufacturing and production

Which of the following is an example of a cross-functional business process?

creating a new product

Which type of system would you use to change a production schedule if a key supplier was
late in delivering goods?

TPS

To monitor the status of internal operations and the firm's relations with the external
environment, managers need ________ systems.

transaction processing

Which systems are typically a major source of data for other systems?

transaction processing system

Which type of system would you use to determine the five suppliers with the worst record in
delivering goods on time?

MIS

A relocation control system that reports summaries on the total moving, house-hunting, and
home financing costs for employees in all company divisions would fall into the category of

MIS

The term "management information systems" designates a specific category of information
systems serving

middle management functions

Non-typical business problems with causes and effects that are rapidly changing are typically
handled by which type of information system ?

DSS

________ systems are especially suited to situations in which the procedure for arriving at a
solution may not be fully defined in advance.

decision support

Which type of system would you use to forecast the return on investment if you used new
suppliers with better delivery track records?

DSS

Which of the following is not one of the four main classifications for collaboration tools
identified by the space/time matrix?

remote/colocated

All of the following statements regarding Lotus Notes are true except for

it began as an email and messaging client

ESS are specifically designed to serve which level of the organization?

senior management

Executive support systems are information systems that support the

long-range planning activities of senior management

Which systems often deliver information to senior executives through a portal, which uses a
Web interface to present integrated personalized business content?

executive support system

Which type of system would you use to determine what trends in your supplier's industry
will affect your firm the most in five years?

ESS

What is the most important function of an enterprise application?

enabling business functions and departments to share information

________ are designed to support organization-wide process coordination and integration

enterprise applications

A(n) ________ system collects data from various key business processes and stores the data
in a single, comprehensive data repository, usable by other parts of the business

enterprise

You manage the IT department at a small startup Internet advertiser. You need to set up an
inexpensive system that allows customers to see real-time statistics such as views and clickthroughs
about their current banner ads. Which type of system will most efficiently provide a
solution?

extranet

The point-of-sale Pulse system used by Domino's to maintain consistent and efficient
management functions in its restaurants is best categorized as which type of system?

A) TPS
B) DSS
C) CRM
D) more than one of the above

In Domino's upgraded Pulse Evolution system, it incorporated a Pizza Tracker functionality
that shows the progression of individual pizza orders. This is an example of using information
systems to achieve which business objective?

Customer and supplier intimacy

The four major enterprise applications are

enterprise systems, SCMs, CRMs, and KMSs

Enterprise systems are also known as ________ systems

enterprise resource planning

Enabling management to make better decisions regarding organizing and scheduling
sourcing, production, and distribution is a central feature of

SCMs

________ systems integrate supplier, manufacturer, distributor, and customer logistics
processes.

Supply-chain management

________ systems are designed to help firms manage their relationships with their
customers.

CRMs

Which types of systems consolidate the relevant knowledge and experience in the firm to
make it available to improve business processes and management decision making?

KMS

You are planning the launch of your new company, an application service provider that
provides an online timesheet and project tracking application. To best communicate with and
manage your relationship with your users, you would want to implement a(n)

CMS

All of the following are direct business benefits of collaboration, except for

improved compliance with governmental regulations

Which of the following types of system helps expedite the flow of information between the
firm and its suppliers and customers?

extranet

Which of the following occupations would NOT be categorized as an "interaction" job?

engineer

E-government refers to the application of ________ to digitally enable government and
public sector agencies' relationships with citizens, businesses, and other arms of government

the internet and network technologies

Which of the following decisions requires knowledge based on collaboration and interaction?

Should we work with with outside vendors on new products and services?

The use of digital technology and the Internet to execute the major business processes in the
enterprise is called

e-business

The principal liaison between the information systems groups and the rest of the organization
is a(n)

systems analyst.

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

The ________ helps design programs and systems to find new sources of knowledge or to
make better use of existing knowledge in organizational and management processes.

CKO

The CPO is responsible for

ensuring that the company complies with existing data privacy laws.

Which of the following types of collaboration tools allows you to communicate with avatars
using text messaging?

virtual worlds

Which of the following roles falls into the duties of an information systems manager?

managing data entry staff

Which of the following statements about collaboration is not true?

Successful collaboration can be achieved through technology regardless of the organization's
culture or structure.

Which of the following is not one of the fifteen categories of collaborative software tools?

extranets

You work for a highly successful advertiser that is just about to expand nationally. Of utmost
importance will be finding a way to store and disseminate their clients' continually updated
branding guides, which include multiple image files and text documents, to all of the firm's
branches. What system will best serve these needs?

an extranet with KMS capabilities

You have been hired by a worldwide non-profit agency to implement a system to handle
their donations. The system must be able to handle and record telephone, sms, and Internet
donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In
addition, event fundraisers need to be able to quickly access a donor's information and history.
Which of the following systems will best meet these needs?

a TPS with MIS capabilites

You have been hired by Inspiration Inc. to help improve their profit margin. Inspiration Inc.
is a business communications consultancy that services many clients in different industries
throughout the United States. The end products of the company are customized
recommendations for the best use of a client's existing resources for improving internal
communications, typically delivered via documentation in different media. The company has
approximately 100 consultants, all of whom are located in their central headquarters in Chicago.
What system do you recommend to improve the company's business processes and increase their
profit margin?

extranet, to enable quick collaboration over the Internet , minimize the time spent
communicating with the client, and minimize the amount of paperwork needed

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