Mgmt & organizational behavior final

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Management is:

getting work done through others.

A manager striving to improve organizational __________ is accomplishing tasks that help fulfill organizational objectives.

effectiveness

One of the reasons for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:

efficiency

A manager engaged in the management function of __________ is determining organizational goals and the means for achieving them.

planning

A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

organizing

According to the "What Really Works" box, a(n) ___________ is a type of study that often shows the conditions under which management techniques may work better or worse in the real world.

meta-analysis

A manager engaged in the management function of ___________ is monitoring progress toward goal achievement and taking corrective action when needed.

controlling

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?

leading

__________ were most likely responsible for Hershey's decision to sell its products in the Asian Markets.

top managers

According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs?

Interpersonal roles, Information roles, Decision roles

What interpersonal role, as defined by Mintzberg, was the CEO of Whole Foods assuming when he slashed his salary from $1 million to $1 to avoid the huge salary disparities that negatively influence employee moral in many corporations?

Figurehead

The informational role mangers play when they share information they have collected with their subordinates and others in the company is called a:

monitor role

An accountant with ________ skills has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

technical

Stan Dali was the most successful salesperson his realty company had ever hired. He quickly was promoted to sales manager, but was never able to reach any higher levels of management because of the way he bullied his employees. Dali is an example of a:

Derailer

After six months as a manager, new mangers typically believe their job is:

People Development

After a year as a manager, new managers typically realize their job is:

to be a problem solver

________ occurs when workers deliberately slow down their pace or restrict their work outputs.

chugging

The goal of the scientific management was to:

find the one best way to perform each task.

Frank and Lillian Gillbreth are important to management because they:

proved the effectiveness of non-financial motivators in convincing workers to strive for organizational goals.

According to human relations management:

success depends on treating the workers well

Which of the following management theorists helped develop human relations management?

Mary Parker Follet

Management theorist __________ is best known for his/her role in the Hawthorne Studies.

Chester Bernard

Nearly all organizations should be viewed as ____________ that interact with their environments and depend on them for survival.

open systems

_______ occurs when 1+1=3.

synergy

According to _____________________, the most effective management theory or idea depends on the kinds of problems or situations that mangers are facing at a particular time and place.

the contingency approach

There is a recognized llama industry in the United States. The industry is recovering from a period in which prearranged deals at auctions and other techniques were used to falsely inflate prices. In addition, bad-tempered animals were sedated before being sold. Today its reputation is being built by breeders who go the extra mile to make sure their customers are satisfied. The llama industry has discovered that ____________ is the way to create sales.

acting ethically

________________ is unethical behavior aimed at company property or products.

property deviance

Workplace deviance can be categorized by how deviant the behavior is and:

the target of the deviant behavior.

Spreading rumors about coworkers would be an example of:

Political Deviance.

The U.S Sentencing Commission Guidelines impose smaller fines on companies that:

have already established a specific type of compliance program.

What is the term used to describe the degree of concern people have about an ethical issue?

Ethical Intensity.

Doug has a low paying job for a telecommunications company. Every day when he goes home from work. Doug puts a headset, a stapler, or something similar in his lunch box and takes it with him. Doug sees nothing wrong with his behavior since he feels inadequately paid. In terms of the stages of moral development, Dough is operating at which level?

Pre-Conventional

According to Kohlberg's model of moral development, people at the _____________ stage always use internalized ethical principals to solve ethical dilemmas.

post-conventional

To encourage more ethical decision making in an organization, managers should:

do all of these.

Which of the following statements about whistleblowing is true?

All of these statements about whistleblowing are true.

Kowalski's Markets expanded in 2002 by purchasing four existing stores. One of the stores was located in Minneapolis's Camden neighborhood, a lower-class community unlike the store's typical upscale customer demographic. Rather than sell the property, the owners decided they had a(n) ________________ to provide a neighborhood grocery store to that community.

social responsibility

The ____________ model holds that the only social responsibility that businesses have is to maximize profits.

shareholder

According to Milton Friedman, which of the following is a position opposing the stakeholder model of corporate social responsibility?

The time, money, and attention diverted to social causes that undermine market efficiency.

Which of the following is not an example of a stakeholder group that an organization must satisfy to assure long-term survival?

The Media

A manager is involved in _________ when he or she chooses a goal and develops a method or strategy to achieve that goal.

planning

Planning has been proven effective for:

All of these

The use of __________ in planning produces a false sense of certainty and is often cited as one of the major pi... of planning.

assumption

The last step in effective planning is to:

maintain flexibility in planning.

According to the S.M.A.R.T guidelines, goals should be:

None of these

Which of the following is a commonly used method for increasing goal commitment?

Encouraging worker participation in goal setting.

A(n) _________ lists the specific steps, people, resources, and time period for accomplishing a goal.

action plan

A(n) ______________ should be brief, enduring, inspirational, clear, and consistent with widely shared company beliefs and values.

purpose statement

_________________ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions.

rational decision making

Which of the following is one of the conditions that must be met in order for managers to solve a problem?

Managers should be aware of the gap between the existing and desired states.

Japanese-based Bandai, the world's third-biggest toymaker, plans to acquire several smaller companies in an effort to knock Mattel out of its first place in the industry. Due to ___________________ it will not have access to all of the information it would need to make a 100 % satisfactory selection of the toy manufacturers it needs to acquire to reach its goal.

bounded rationality

___________ are the assets, capabilities, processes, information, and knowledge that an organization uses to improve its effectiveness and efficiency, to create and sustain competitive advantage, and to fulfill a need or solve a problem.

resources

In 2012, Apple fans waited outside stores in anticipation of the release of the iPad, the latest device in a series of innovations that have had phenomenal sales. Other firms have launched similar devices, but Apple's customers perceive its products to be better designed. Apple devices seem to have a:

Competitive Advantage

A sustainable competitive advantage exists for an organization when other companies have tried unsuccessfully to duplicate the advantage and:

those companies have, for the moment, stopped trying to duplicate the advantage.

A(n) ________________ is a resource that is impossible or extremely costly or difficult for other firms to duplicate.

imperfectly imitable

Which of the following if a condition that must be met if a firm's resources are to be used to achieve a sustainable competitive advantage?

Imperfectly Imitable Resources

The first step in the strategy-making process is to:

asses the need for strategic change.

When you're a bike-lock maker whose slogan is "Tough World, Tough Locks," it doesn't get much tougher than finding out that most of the locks you've been making for the last 30 years can be picked with a Bic pen. That sadly, is what happened to Ingersoll-Rand subsidiary Kryptonite, after bloggers begin posting videos showing just how easy it is to pop open the company's U-shaped locks. A spokeswoman for the company said that the locks nonetheless provide "an effective deterrent against theft". This reluctance to change how the lock is made is known as:

Competitive Inertia

A ______________ also called a SWOT analysis for strength's, weaknesses, opportunities, and threats, is an assessment of the strengths and weaknesses in an organizations internal environment and the opportunities and threat its external environment.

situational analysis

Companies in the chemical industry are struggling to attract the most talented college graduates. One of the biggest challenges facing these companies is attracting new talent to organizations with an "old economy" image. A situational analysis would term this challenge a(n):

Internal Weakness

In any organization, the ______________ are the less visible, internal decision-making routines, problem-solving processes, and organization cultures that determine how efficiently inputs can be turned into outputs.

core capabilities

A ________________ is a committee within a company that analyzes the company's own weaknesses to determine how competitors could exploit them competitive advantage.

shadow-strategy task force

According to Strategic Reference Point Theory, managers have two basic strategic alternatives. They are:

risk-avoiding strategy and risk-seeking strategy.

The ___________ is a portfolio strategy that managers use to categorize their corporation's businesses by growth rate and relative market share. This strategy helps them to decide how to invest corporate funds.

BCG Matrix

Organizational ___________ is the successful implementation of creative ideas in organizations.

innovation

McDonald's restaurants are involved in a long term, worldwide movement to change consumers' perception of its products by selling food that is healthier. McDonald's is engaged in:

Organizational Change

Mike Domek is the owner of the Florida based Tickets Now.com. Domek's company tapped a market that Ticketmaster had neglected: He specialized in locating and securing premium seating and tickets sold-out events. Domek used _________ to locate and serve a profitable market.

creativity

A technology _______ begins with the "birth" of a new technology and ends when that technology reaches its limits and "dies" as it is replaced by a newer, substantially better technology.

cycle

A technology cycle occurs whenever there are major advances or changes in the ___________________ in a field or discipline.

knowledge, tools, and techniques

In the typical S-curve pattern of innovation, when significant improvements in performance can ONLY be gained through radical new designs or new performance-enhancing materials, it is likely that a company is:

at the end of the innovation cycle.

An ongoing series of technology cycles will allow an organization to:

create a competitive advantage.

During the ______________ phase of a technology cycle, companies innovate by lowering the cost and improving the functioning and performance of the dominant design.

incremental change

____________________ are workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged.

creative work environments

Which of the following is a component of a creative work environment that encourages creativity?

All of these (the development of challenging work, organizational encouragement, the granting of autonomy, the removal of organizational impediments)

The first stage of organizational decline is:

Blinded

The last stage of organizational decline is:

Dissolution

A(n) __________ is a small number of people with complimentary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

work team

An organization engaged in __________ its work team members is training them in how to do all or most of the jobs performed by the other team members.

cross training

Which of the following, is a reason why teamwork can be more satisfactory than traditional work?

all of the above (Teamwork often allows teams to receive proprietary business information that is only available to managers, teamwork provides team members with unique work opportunities, Teamwork gives workers a chance to improve their skills, Teamwork gives workers unique leadership responsibilities, which enables them to build individual leadership skills)

Occurs when workers withhold their efforts and fail to perform their share of the work.

Social Loafing

Which of the following is a potential disadvantage associated with the use of work teams?

Initially high employee turnover

Which of the following is the only type of responsibility given to traditional work groups?

Execute the task

In the autonomy continuum (which shows how five kinds of teams differ in terms of autonomy) the correct sequence from low team autonomy to high team autonomy is:

(1)traditional work groups, (2)employee involvement teams, (3)semi-automous work groups, (4) self managing teams, (5) and self designing teams.

A group of workers in a medical examiner's office informally agreed that they would not wear blue jeans to work because such causal wear seemed unprofessional. The office did not have a dress code. The workers created a(n):

Norm

____________ is the extent to which team members are attracted to a team and motivated to remain with it.

cohesiveness

Which of the following signs would indicate that a team is too small?

The team finds it difficult to come up with ideas or generate solutions to problems.

Which of the following types of conflict is most strongly associated with improvements in team performance?

Cognitive Conflict

A group in great britain has been established to improve the employmet, retention, and promotion prospects of black and ethnic minorities and women in the fire and rescue service, which at present has a largely white, male demographic. At its inception, this group was in the __________ stage of development.

forming

A team has finally matured into a fully functioning team at the ___________ stages of development.

performing

Which of the following is a factor that companies should carefully manage in order to increase the likelihood that teams will succeed?

All of the above (the selection and training of team members, the setting of team goals and priorities, team compensation, structural accommodations)

_____________________ is the process of finding, developing, and keeping the right people to form a qualified work force.

human resource management

__________________ is an intuitive method of predicting the number and kind of workers with specific skills and abilities that are organization will need in the future.

best guess forecasting

____________________ is a kind of forecasting method used to predict the number and kind of workers with specific skills and abilities that an organization will need in the future. This forecasting method is based on straightforward projections of cash flows, expenses, or other financial measures.

direct managerial input

To which of the following aspects of the human resource management process does federal employment law apply?

All of the above (selection decisions, compensations decisions, performance appraisals, training and development activities)

Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be defect-free. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and high of individuals working in quality control at this company would be legal because it is an example of:

Bona Fide occupational qualifications (BFOQs)

__________________________ is the form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on whether an individual submits to sexual harassment.

quid pro quo sexual harassment

A ____________ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

job analysis

Bona fide occupational qualifications would be most likely included in a(n):

Job Description

The united kingdom issues a new recruitment publication for the nation's fire service. The publication is entitled Start a New Life--Save Someone Else's and lists all of the qualifications needed to become a fire fighter. This recruitment pamphlet is actually a(n):

Job Specification.

What is a method of rewarding employees that includes virtually any kind of compensations other than wages or salaries?

Employee Benefits

Flexible benefit plans are:

also called Cafeteria Benefit Plans

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