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Created by sbroman21 

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30 terms

What is the process called when waiting in line at the grocery store?

Checkout

A business process is the analysis and redesign of workflow within and between enterprises.

False

Which of the following is an example of analytical information?

All of the above

What is a customer facing process?

Result in a product or service that is received by an organization's external customer

A shopping bot is one of the simplest examples of an intelligent agent.

True

What is consolidation?

Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.

How do decision-making information systems work?

By building models out of organizational information to lend insight into important business issues and opportunities

Which of the following is not a criteria to determine the importance of a process for reengineering practitioners?

Does the process rate above best in class?

Which type of AI system assigns values of 0 and 1 to vague or ambiguous information?

Fuzzy logic

Which company offers a strategic business information service using artificial intelligence that enables organizations to track the product offering, pricing policies, and promotions of online competitors?

RivalWatch

Which of the following is a key step involved in the business process improvement model?

All of the above

What is the purpose of business process reengineering?

To make all business processes best-in-class

Which of the following is a quantitative model typically used by a DSS?

All of the above

What is the analysis and redesign of workflow within and between enterprises?

Business process reengineering

Which of the following is the most commonly used form of AI in the business arena?

Expert system

What is the business process improvement model?

Attempts to understand and measure the current process, and make performance improvements accordingly.

What is business process reengineering?

The analysis and redesign of workflow within and between enterprises

Business process management integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes.

TRUE

What does BPR assume about the current process in the extreme?

All of the above

Which of the following is not a reason for the growth of decision-making information systems?

People no longer have to worry about protecting the corporate asset of organizational information

Transactional information is used when performing operational tasks and repetitive decisions such as analyzing daily sales reports and production schedules to determine how much inventory to carry.

True

Which of the following is an example of transactional information?

All of the above

Which form of AI is widely used for environmental scanning and competitive intelligence?

Intelligent agents

What integrates information from multiple components and tailors the information to individual preferences?

Digital dashboard

What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?

Business process model

Which of the following is an incorrect enterprise view of information technology?

Processing is OLTP for executives and OLAP for analysts

Which of the following are types of environmental business processes?

All of the above

Which of the following can an AI system perform?

All of the above

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

True

Which type of model represents the current state of the operation that has been mapped, without any specific improvements or changes to existing processes?

As-Is process model

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