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5 Written questions

5 Matching questions

  1. Table
  2. Columns
  3. Soft Return
  4. Salutation
  5. Source Document
  1. a a grid of rows and columns that intersect to form cells into which information can be typed
  2. b copy from which you are keying
  3. c the greeting of the letter
  4. d a return that the application inserts automatically when you reach the end of a line
  5. e information arranged vertically

5 Multiple choice questions

  1. a punctuation style for letters in which there is no punctuation following the salutation and complimentary close of a letter
  2. a written message used by individuals within an organization to communicate with one another
  3. alerts the reader immediately to the content of the document
  4. authors cited in reports; are listed alphabetically by author surnames at the end of the report (often on a separate page) under the heading REFERENCES (or BIBLIOGRAPHY or WORKS CITED)
  5. symbols used to indicate errors that need correcting when re-keying copy

5 True/False questions

  1. Attachment Notationindicates that another document is enclosed with a letter


  2. Bodythe paragraphs that make up the main message


  3. Complimentary Closethe closing or the farewell of the letter


  4. Return Addressthe address to which the letter is being sent


  5. Textual Citationsparentheses used in the report body to give credit (cite) to authors for quotes taken from their works


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