Chapter 1--The Exceptional Manager: What You Do, How You Do It

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Chapter 1 of Management: A Practical Introduction (5e) by Kinicki/Williams. MGMT-3610, Professor Thomas Tang.

Organization

A group of people who work together to achieve some specific purpose

Management is defined as:

1. The pursuit of organizational goals efficiently and effectively by
2. Integrating the work of people through
3. Planning, organizing, leading, and controlling the organization's resources

Efficient

To be _____ means to use resources (people, money, raw materials, and the like) wisely and cost-effectively

Effective

To be _____ means to achieve results, to make the right decisions and to successfully carry them out so that they achieve organizational goals.

Efficient, Effective

Using a recorded "telephone menu" of options to answer customer calls is _____ for companies, but not _____, because most customers prefer a live agent.

Reward of Studying Management

Understanding how to deal with organizations from the outside

Reward of Studying Management

Understanding how to relate to your supervisors

Reward of Studying Management

Understanding how to interact with co-workers

Reward of Studying Management

Understanding how to manage yourself in the workplace

Reward of Practicing Management

You and your employees can experience a sense of accomplishment

Reward of Practicing Management

You can stretch your abilities and magnify your range

Reward of Practicing Management

You can build a catalog of successful products or services

Challenge to Being an Exceptional Manager

Managing for competitive advantage

Challenge to Being an Exceptional Manager

Managing for diversity

Challenge to Being an Exceptional Manager

Managing for globalization

Challenge to Being an Exceptional Manager

Managing for information technology

Challenge to Being an Exceptional Manager

Managing for ethical standards

Challenge to Being an Exceptional Manager

Managing for sustainability

Challenge to Being an Exceptional Manager

Managing for your own happiness & life goals

Competitive Advantage

The ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them

e-business

Using the Internet to facilitate every aspect of running a business

Implications of e-business

1. Far-ranging e-management and e-communication
2. Accelerated decision making, conflict, and stress
3. Changes in organizational structure, jobs, goal setting, and knowledge management

Sustainability

Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs

The Four Principal Functions of Management

1. Planning
2. Organizing
3. Leading
4. Controlling

Planning

Setting goals and deciding how to achieve them

Organizing

Arranging tasks, people, and other resources to accomplish the work

Leading

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals

Controlling

Monitoring performance, comparing it with goals, and taking corrective action as needed

Top Managers

Make long term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it

Middle Managers

Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them

First-Line Managers

Make short-term operating decisions, directing the daily tasks of nonmanagerial personnel

Functional Manager

Responsible for just one organizational activity

General Manager

Responsible for several organizational activities

Levels of Management

Top, Middle, and First-Line

Areas of Management

Functional and General

Mintzberg's Findings

1. A manager relies more on verbal than on written communication
2. A manager works long hours at an intense pace
3. A manager's work is characterized by fragmentation, brevity, and variety

Three types of Managerial Roles

1. Interpersonal roles
2. Informational roles
3. Decisional roles

In their ____ roles, managers interact with people inside and outside their work units.

Interpersonal

In their _____ roles, managers receive and communicate information.

Informational

In their ____ roles, use information to make decisions and solve problems/take advantage of opportunities

Decisional

What are a manager's interpersonal roles?

Figurehead, Leader, Liasion

What are a manager's informational roles?

Monitor, Disseminator, Spokesperson

What are a manager's decisional roles?

Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator

Entrepreneurship

The process of taking risks to try to create a new enterprise

Entrepreneur

Someone who sees a new opportunity for a product or service and launches a business to try to realize it

Intrapreneur

Someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization's resources to try to realize it

Being a(n) _____ is what it takes to start a business

Entrepreneur

Being a(n) _____ is what it takes to grow or maintain a business

Manager

Two Types of Entrepreneurs

Necessity Entrepreneurs and Opportunity Entrepreneurs

Necessity Entrepreneurs

People who must suddenly earn a living and are simply trying to replace lost income and are hoping a job comes along

Opportunity Entrepreneurs

Those who start their business out of a burning desire rather than because they lost a job

Technical Skills

The job-specific knowledge needed to perform well in a specialized field

Conceptual Skills

The ability to think analytically, to visualize an organization as a whole and understand how the parts work together

Human Skills

The ability to work well in cooperation with other people to get things done

One of the most valued traits in managers:

The ability to motivate and engage others

One of the most valued traits in managers:

The ability to communicate

One of the most valued traits in managers:

Work experience outside the United States

One of the most valued traits in managers:

High energy levels to meet the demands of global travel and a 24/7 world

Collaborative Computing

Using state-of-the-art computer software and hardware to help people work better together

Databases

Computerized collections of interrelated files

e-commerce

The buying and selling of goods or services over a computer network

e-mail

Text messages and documents transmitted over a computer network

Innovation

Finding ways to deliver new or better goods or services

Internal Locus of Control

The belief that you control your own destiny

Internet

The global network of independently operating but interconnecting computers, linking hundreds of thousands of smaller networks around the world

Knowledge Management

The implementing of systems and practices to increase the sharing of knowledge and information throughout an organization

Project Management Software

Programs for planning and scheduling the people, costs, and resources to complete a project on time

Telecommute

To work from home or remote locations using a variety of information technologies

Videoconferencing

Using video and audio links along with computers to let people in different locations see, hear, and talk with one another

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