5 Written Questions

1. create an inviting atmosphere for sharing thoughts, feelings, and concerns
2. in agreement
3. culture, past experience, emotions, mood, attitude, perceptions of the individual, and self-concept
4. a relationship of mutual trust of affinity
5. patients name, age and changes in condition, current concerns, treatments and response to therapies

5 Matching Questions

1. communication
2. empathy
3. confidentiality
4. touch
5. therapeutic communication

1. a occurs when one person sends a message to another person who receives it, processes it, and indicated that message has been interpreted
2. b communication that is focused on the needs of the patient. Promotes understanding between the sender and the receiver
3. c ability to understand by seeing the situation from another's perspective
4. d keeping all information about a patient private and not discussing any patient information with those who are not involved in the patients care
5. e may be used to signify support for the person or when appropriate words are hard to find

5 Multiple Choice Questions

1. solutions to a problem, decisions made, plans for action, or feelings that have been expressed provides closure to the interaction
   1. restating
   2. SBAR
   3. clarifying
   4. summarizing
2. recognition and interpretation
   1. restating
   2. therapeutic
   3. perception
   4. feedback
3. is used to encourage the patient to continue with information on a topic
   1. clarifying
   2. empathy
   3. SBAR
   4. restating
4. authorize another person to do something
   1. input
   2. delegate
   3. feedback
   4. empathy
5. silence, open-ended questions, restating, clarifying, touch, general leads, offering of self, encouraging elaboration, giving information, looking at alternatives, and summarizing
   1. nonverbal communication
   2. therapeutic communication techniques
   3. verbal communication
   4. therapeutic communication

5 True/False Questions

1. encouraging elaboration → is used to elicit further information about a topic

   True        False

2. interpretations of messages is influenced by → cultural values, level of education, familiarity with the topic, occupation, and type of previous life experiences

   True        False

3. therapeutic → effective or curative

   True        False

4. verbal communication → consists of words either spoken or written

   True        False

5. active listening → mind and senses are focused on what is being said

   True        False