Business Management- Chapter 11

33 terms by kmmahoney12 

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The first selection device most job applicants encounter when they seek a job are ____.

application forms and résumés

All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colors and textures, 30 different paint chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. What type of selection test was used in this example?

aptitude testing

____ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

Behavioral observation scales

"References Etc" will pose as a prospective employer, call a prior employer on an employee's behalf, and find out what the former employer is saying. If the prior employer provides unsubstantiated negative information, then the job applicant ____.

can sue for defamation

Which of the following provides employment counseling services for employees faced with downsizing?

outplacement centers

In setting their pay structures, companies use a procedure, known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

False

Which of the following is a legal problem employers may encounter in seeking, providing, or using employment references as part of the selection process?

defamation lawsuits

Which of the following statements about Internet recruiting is true?

The Internet allows companies to quickly reach large numbers of people.

Refer to Domino's. Which of the following selection methods could Robert Chabot use to determine that prospective employees do not have a criminal record?

background checks

Which of the following questions is deemed acceptable (i.e., "legal") for employers to ask applicants during the selection process?

have you ever been convicted of a crime?

Refer to Domino's. Anyone who wants to manage a Domino's store has to pass a 30-minute online test of their financial and management skills. Domino's uses ____.

aptitude testing

____ help companies meet the legal requirement that their human resource decisions be job-related.

Job specifications, job analyses, and job descriptions

____ is the process of gathering information about job applicants to decide who should be offered a job.

selection

Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be defect-free. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and height of individuals working in quality control at this company would be legal because it is an example of ____.

bona fide occupational qualifications (BFOQs)

Which of the following statements about federal employment law is true?

The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions.

A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

job analyses

Cognitive ability tests are also called aptitude tests.

False

The ____ is a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than a specified level of the selection rate for a nonprotected group.

80 percent rule

Piecework, sales commission, profit sharing, employee stock ownership plans, and stock options are common pay-variability options.

True

From a legal perspective, there are two kinds of sexual harassment. They are ____.

quid pro quo and hostile work environment

Bona fide occupational qualifications would be most likely included in a(n) ____.

job description

Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?

heierarchial pay

Wrongful discharge is a legal doctrine that requires a manager to have the approval of the human resource manager to terminate employees.

False

____ interviewing typically leads to much more accurate hiring decisions (i.e., correctly predicting which job applicants will perform better, and therefore should be hired).

Structured

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

work samples tests

Refer to Domino's. One new pay method Domino's implemented to combat its problems is a store-profitability bonus. On average, the store-profitability bonuses add 30 percent, or about $10,000, to the $32,000 base pay for the managers of Domino's stores that perform well. These bonuses are a form of ____.

profit sharing

The only time gender, age, religion, etc. can be used to make employment decisions is when they are considered a bona fide occupational qualification (BFOQ).

true

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

true

Which of the following is an example of an objective performance measure?

input/output measures

Which of the following statements about employee turnover is true?

One of the best ways to discourage turnover is to link pay directly to performance.

Which of the following types of information would typically be collected as part of a job analysis?

all of these

A job specification summarizes the basic tasks, duties, and responsibilities of a job, and a job description summarizes the qualifications needed to successfully perform the job.

false

Which of the following is an example of a subjective performance measure?

behavioral observation skills

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