Certification exam-Medical Office management equipment and supplies
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25 terms
Terms | Definitions |
|---|---|
 A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n)____system. | Database management |
| A computer monitor, hard drive, and printer are known as.... | hardware |
| The term for the technology that tells a computer what to do is knows as the... | software |
| The computer key DEL directional arrow keys...... | are used with the control key |
| The computer's directional arrow keys_____ | move the cursor, right left, up or down |
| Referring to computers, the term "user friendly" refers to.... | How easy the system is to operate |
| The process of changing words into numbers so that computers can be used in processing insurance claims is called.... | coding |
| A business letter written in full block style will have all lines... | at the left hand margin |
| Making a duplicate file to protect computer information from being lost is called making a..... | backup |
| When writing a business letter, the salutation of a letter should be followed by which punctuation mark? | colon |
| A newsletter that weighs less than one pound would be considered_______class mail. | second |
| What office instrument is designed to receive and send printed documents via the telephone? | Fax machine |
| Business or handwritten mail that weighs less that 11 ounces is known as____class mail. | first |
| Parcel post or____class mail is used for bound printed matter, film. and sound recordings. | fourth |
| Before placing a telephone caller on hold it is appropriate to....... | Ask if you may put the caller on hold, wait for the caller to confirm they can wait, obtain a return phone number. |
| An incoming call should be answered by the _____ring. | third |
| What is not needed when taking a routine phone message? | Caller's drivers license # |
| Prior to answering an incoming call the medical assistant should______ | smile |
| When handling incoming mail the medical assistant should_____ | attach the envelope to the correspondence |
| A letter should be folded in____-using a #10 envelope | Thirds, face-up |
| ______is the study of words and their relationship to other words in a sentence. | Grammar |
| When handling a patient complaint which one of the following would be most appropriate? | Take all complaints seriously and take thorough notes |
| When working with patients from a culture different than your own, one should____ | show respect for their culture |
| Body language, body posture, space and distance are all examples of_____ | non-verbal communication |
| When caring for patients with physical disabilities what does not need to be taken into consideration? | Speaking slowly, loudly, and in an easy-to-understand language. |
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