Good communication skills are essential in both your work and your personal life. T or F
A lack of good communication skills will not hurt even the best individuals. T or F
A process by witch information is exchanged between two individuals.
What are the elements of the communication process?
Sender, Message, Medium, Reciever, Feedback
What is the most commonly used method of personal communication?
The speaker should stop from time to time and do what?
Ask the listener a question
The listener should have to concentrate only on listening. T or F
What are the barriers to efffective communication?
Physical, Persaonal, Semantic
Understanding others requires what on the part of the listener?
An active role
What indicates a good listener?
Alert facial expression and good posture
What three things happen when you actively listen?
You hear what is being said, are more likely to remember, and show respect for sender.
When we communicate, we have the opportunity to do what?
Show respect to the people we are talking to.
Communication is not a two way process. T or F
Effective officers must be able to write. T or F
What are the principles of effective writing?
Consider the reader, Emphasis, Brevity, Simplicity, Objectivity, Mechanical accuracy.