CH 13 OB
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18 terms
Terms | Definitions |
|---|---|
 Power | the ability of one person or group to cause another person or group to do something that they otherwise might not have done |
| Organizational Politics | activities in which managers engage to increase their power and to pursue goals that favor their individual and group interests |
| Political Decision Making | decision making characterized by active disagreement over which organizational goals to pursue and how to pursue them |
| Coalition | a group of managers who have similar interests and join forces to achieve their goals |
| Formal Individual Power | power that originates from a person's position in an organization |
| Legitimate Power | the power to control and use organizational resources to accomplish organizational goals |
| Reward Power | the power to give pay raises, promotion, praise, interesting projects, and other rewards to subordinates |
| Coercive Power | the power to give or withhold punishment |
| Information Power | power that comes from access to and control over information |
| Informal Individual Power | power that stems from personal characteristics such as personality, skills, and capabilities |
| Expert Power | informal power that stems from superior ability or expertise |
| Referent Power | informal power that stems from being likes admired and respected |
| Charismatic Power | an intense form of referent power that stems from an individual's personality or physical or other abilities, which induce others to believe in and follow that person |
| Organizational Conflict | the struggle that arises when the goal-directed behavior of one person or group blocks the goal-directed behavior of another person or group |
| Negotiation | a process in which groups with conflicting interests meet together to make offers, counteroffers, and concessions to each other in an effort to resolve their differences |
| Third-Party Negotiator | an outsider skilled in handling bargaining and negotiation |
| Mediator | a neutral third party who tries to help parties in conflict reconcile their differences |
| Arbiter | a third party who has authority to impose a solution to a dispute |
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