| Term | Definition |
| absolutely | completely |
| in trouble | in a difficult situation |
| actually | in fact; in reality |
| count on someone | to know someone will help when needed |
| to ship | to send |
| on time | at the correct time |
| lose track of | to not know where something is |
| hardly ever | rarely |
| shipping date | the date you ship something |
| mail | send using the postal service |
| fault | mistake; error |
| blame | responsibility for something bad that has happened |
| Cleveland | a city in the state of Ohio |
| overnight | on the next day |
| backdate | to date earlier than the real day |
| receipt | written or printed statement |
| age | to make something look older |
| stain | leave or make stains on something |
| soil | make or get something dirty |
| mishap | accident that is not serious |
| international | between countries |
| China | A country in Asia |
| Chinese | someone born in China |
| warehouse | large storage shed |
| over | because of something |