Chapter 3: The Key Management Roles - POLC

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POLC Stands For...

Planning, Organising, Leading, Controlling

The Key Management Roles are...

The four roles undertaken by all levels of managers in an LSO. They should also describe the abilities that all amangers should have; indeed, their performance can even be measured by their ability to succeed in the four areas.

Planning Is...

A method of determining achievable goals within a specified time frame.

The reason why making a bad Strategic Plan is worse than a bad operational decision is...

That the impact will be widespread throughout the organisation.

The 3 Types of Planning are...

Strategic Planning
Tactical Planning
Operational Planning

Strategic Planning
Time Period
Who is Responsible
Example

Time Period: Long Term, Up to 5 years
Who is Responsible: Senior Managers
Example: Whether to open a new branch

Tactical Planning
Time Period
Who is Responsible
Example

Time Period: Short Term, 6mths - 2yrs
Who is Responsible: Middle Managers
Example: Seasonal buying for retail outlets

Operational Planning
Time Period
Who is Responsible
Example

Time Period: Very short term, even daily
Who is Responsible: Lower/Frontline Managers
Example: Weekly Rosters

SWOT Stands for...

Strengths
Weaknesses
Opportunities
Threats

The SWOT Analysis is a valuable way to clarify the...

Strategic Planning Possibilities and direction of any LSO.

Strengths & Weaknesses
Which situation does it consider?
What is....
May Involve Factors From...

Considers the current situation
What is good (Strengths)
What is bad (Weaknesses)
May Involve Factors From Internal and/or External-Operating Environments

Opportunities & Threats
Which situation does it consider?
What could...
May Involve Factors From...

Considers the Future situation
What could be good (Opportunities)
What could be bad (Threats)
May Involve Factors From all 3 environments.

The 1st Step in a Decison Making/Problem Solving Model is...

Identify the issue

The 2nd Step in a Decison Making/Problem Solving Model is...

Conduct a SWOT Analysis

The 3rd Step in a Decison Making/Problem Solving Model is...

Based on the Results of the Swot Analysis, devise a number of planning options

The 4th Step in a Decison Making/Problem Solving Model is...

Select the best option and implement it

The 5th Step in a Decison Making/Problem Solving Model is...

Monitor the plan and evaluate its effectiveness

The 6th Step in a Decison Making/Problem Solving Model is...

If the plan is not adequate, go back and select another option

Organising is...

The Coordination of Resources and Systems so that plans and objectives can be achieved.

The 6 Resources that would be included in organising are...

Human Resources (Employees)
Money
Time
Knowledge/Worker Skills
Materials
Equipment

Task Allocation is...

A method used by managers to organise resources to achieve tasks in a productive manner

Systems is...

A method of combining all factors necessary to make the plan a reality

Systems include...

Organising:
Who is to complete the work
The Resources that are required and/or available in the given time frame

An example of organising by a HR Manager is...

Organise Training/Performance Appraisals

An example of organising by a Operations Manager is...

Organise the ordering of supplies/details of a production run

Leading is...

The process of Influencing workers so that they want to do what is best to Achieve Organisational Objectives

The 3 qualities of a good leader are...

Interpersonal Qualities
Ways leaders relate to their colleagues
Informational Qualities
Have the knowledge required for the role
Decision-Making Qualities
Being called upon to make the tough choices

The difference between a manager and a leader is...

Managers tend to issue directives, whereas a leader, through demonstration of personal qualities,can often achieve good results because workers want to follow their lead.

The 4 Factors that contribute to having good Interpersonal Qualities are...

VISION - To be able to see and share the big picture

INSPIRATIONAL - To Employees

TRUST - Building trust among employees in their working relationships

HUMILITY - Not boastful about their achievements

The 3 Steps that contribute to having good Informational Qualities are...

a) Can gather information
b) Analyse it.
c) Share it with those who need it

The 2 Factors that contribute to having good Decision-Making Qualities are...

Take their responsibility seriously

Try to be fair and do what is best for both the employees and the company

Controlling is...

The process of Implementing and Monitoring Systems necessary to regulate activities and allow the evaluation of the achievement of plans.

The 3 Areas that need to be controlled in an LSO are... (State who would control then and why they need to be controlled)

FINANCES
Controlled by the Finance Manager
Control where money is being spent

EMPLOYEES
Controlled by HR Manager
Making sure policies, procedures and practices are implemented

RESOURCES
Controlled by Operations Manager
Make sure resources (Except for employees) are being used effectively

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