A set of competitive priorieties coupled with supply chain structural and infrastructural design choice intended to create capabilities that support a set of value propositions targeted to address the needs of critical customers.
determines the overall mission of the firm and the types of businesses that the firm wants to be in.
strategic business unit (SBU)
The semi-independent organizaitons used to manage different product and market segments.
product traits that must be met at a certain level for the product to be considered by the customer.
product traits that if not satisfied, cause the loss of either the current order of future orders.
a statement of what the firm offers the customer that is viewed as attractive to the customer and different from what is offered by its competitors.
a product's fitness for consumption in terms of meeting customers' needs and desires.
time to market
The total time that a firm takes to conceive, design, test, produce, and deliver a new or revised product for the marketplace.
order to delivery lead time
the time that passes from the instant the customer place an order for a product until the instant that the customer receives the product.
an operation's ability to respond efficiently to changes in products, processes (including suppl chain relationships), and competitive enviroments.
maintaning operation that are both profitable and nondamaging to society or the environment.
developing operations that antcicipate and deal with problems resulting from natural events, social factors, economic issues, or technological issues.
unique and superior operational abilities that stem from the routines, skills, and processes that the firm develops and uses.
The skills, processes, and systems that are unique to the firm and that enable it to deliver products that are both valued by the customer and difficult for competitors to imitate.
the extent to which there is alignment between the firm's operational capabilities, its value proposition, and the desires of its critical customers.
strategic profit model
a model that shows how operational changes affect the overall performance of a business unit.