2010ps Section 13
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surfer102100 on September 22, 2010
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2010ps Section 13
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Terms | Definitions |
|---|---|
 2010 Payroll Source Review Question Section 131. In situational leadership, the way managers handle their staff depends on the way they deal with what two factors? | Tasks and relationships. |
| 2010 Payroll Source Review Question Section 13 2. What are the fundamental skills that must be mastered in most managerial positions? | • strategic planning/organizing, • staffing, • giving directions, • controlling progress, and • reporting to upper management. |
| 2010 Payroll Source Review Question Section 13 3. The planning and organizing process consists of defining three key activities. What are these activities? | • goals and objectives, • the time frame, and • the subtasks. |
| 2010 Payroll Source Review Question Section 13 4. List the five questions the payroll manager must answer when developing a job description. | • What are the educational requirements needed to perform the job? • What knowledge/skills must the applicant have before being offered the job? • What training opportunities can be offered to the new employee? • What is the level of supervision required on the job? • How much necessary communication and interaction with other employees will be necessary? |
| 2010 Payroll Source Review Question Section 13 5. What types of questions work best in an interview? | Interview questions should be open-ended and force applicants to explain past behavior rather than questions that call for one word answers. |
| 2010 Payroll Source Review Question Section 13 6. Why must payroll managers learn the strengths and weaknesses of their employees before delegating tasks to them? | If their delegation is unsuccessful, they must do the work themselves, which tends to result in unfulfilled employees and burned out managers. |
| 2010 Payroll Source Review Question Section 13 7. What are the four communication skills the manager must possess in directing employees? | • listening, • providing feedback, • coaching, and • leading. |
| 2010 Payroll Source Review Question Section 13 8. Name three qualities that can help make a payroll manager a strong leader. | • having a vision, • building team support, and • seeking partners. |
| 2010 Payroll Source Review Question Section 13 9. How is achievement a motivator for some employees? | Often the best performers are driven by a personal need to succeed and be the best rather than by money or other incentives. |
| 2010 Payroll Source Review Question Section 13 10. List four rewards you can give employees who have demonstrated the potential for leadership. | • public recognition, • promotion to supervisory positions, • leadership roles (projects, teams or tasks), and • taking them into your confidence (seeking their input). |
| 2010 Payroll Source Review Question Section 13 11. What are the three important characteristics of a payroll management report? | • include only the relevant information, • the information should be produced in a timely manner, and • it should be written clearly but briefly. |
| 2010 Payroll Source Review Question Section 13 12. Once a crisis is over, what are some of the things the payroll manager can do to ensure the lessons it taught are not forgotten? | • conduct a meeting of the team to discuss the crisis and determine which of the Problems that occurred during the crisis are preventable; • initiate a plan to prevent those Problems that can be prevented from reoccurring; • list the successful results of the crisis management operation and include them in a "Crisis File" for future reference; • list all the issues that were not satisfactorily resolved and formulate procedures to resolve them; and • express your appreciation to your staff once again for their hard work during the crisis. |
| 2010 Payroll Source Review Question Section 13 13. What are the four combinations of time categories which tell a manager what his or her priorities should be? | • urgent and important-crisis management, immediate attention needed; • not urgent but important-planning and prevention activities; • urgent but not important-pressing activities that may be easy to accomplish; and • not urgent and not important-easily accomplished, time-wasting activities. |
| 2010 Payroll Source Review Question Section 13 14. What are some of the characteristics of a successful team? | • the team has clear and specific goals and objectives, • team meetings have a relaxed atmosphere where members can offer help and share experiences; • each member has a role in reaching the team's goals; • team members listen without judging and with interest in what others are saying; • there is civilized disagreement among team members, who criticize constructively; • decisions are reached by a consensus of support, not unanimity, with even disagreeing members pledging to support the final decision; • there is open communication and trust among members; • each member has a clear assignment; • all members are responsible for the team's success or failure; • the team builds networks with employees outside the team and asks for their feedback; • the team contains a diversity of employee styles--contributors, collaborators, communicators, and challengers; and • the team performs a formal or informal self-assessment. |
| 2010 Payroll Source Review Question Section 13 15. Name the three most common mistakes that managers commit when conducting employee performance appraisals. | • guilt over negative evaluations, • no accountability for the manager, and • improper application of standards |
| 2010 Payroll Source Review Question Section 13 16. Other than IRS regulations, what other sources of guidance are available for the interpretation of tax laws? | • Revenue Procedures • Revenue Rulings • Private Letter Rulings • Publications • Announcements, Notices, and News Releases • Field Service Advice, Service Center Advice, Internal Legal Memoranda |
| 2010 Payroll Source Review Question Section 13 17. List those areas affected by union contract obligations which can affect areas of payroll processing. | • dues check offs, • fringe benefit contributions, • upcoming layoffs, • wage increases, • probationary employees, and • overtime and other premium pay. |
| 2010 Payroll Source Review Question Section 13 18. What steps must be taken to conduct a successful meeting, once the type of meeting has been determined? | • prepare an agenda, • keep the meeting on track, • promote participation, and • keep written records. |
| 2010 Payroll Source Review Question Section 13 19. What are the four stages of team development? | • forming, • storming, • norming, and • performing. |
| 2010 Payroll Source True or False Question Section 13 1. Most newly promoted payroll managers achieve their position because they have shown great management skills in the past. | F. Most payroll managers achieve their position because of their technical proficiency. |
| 2010 Payroll Source True or False Question Section 13 2. The goal of a shared services environment is to have employees' payroll and benefits questions answered with one phone call. | T |
| 2010 Payroll Source True or False Question Section 13 3. The current demands of the American workplace make it necessary for managers to tailor their management work style to fit different jobs and different employees. | T |
| 2010 Payroll Source True or False Question Section 13 4. There must be a plan for the payroll department to achieve its mission of satisfying employees, government, and upper management. | T |
| 2010 Payroll Source True or False Question Section 13 5. Timely completion of the subtasks won't lead to attainment of the objectives. | F. Timely completion of sub tasks will lead to attainment of the objectives. |
| 2010 Payroll Source True or False Question Section 13 6. Before implementing a plan, the payroll manager must know what it will cost to achieve the stated goals. | T |
| 2010 Payroll Source True or False Question Section 13 7. Legal requirements governing the hiring process are for the lawyers to worry about-not payroll managers. | F. At all times during the hiring process-from job analysis through interviewing and orientation, the payroll manager must keep in mind the legal requirements surrounding the process. |
| 2010 Payroll Source True or False Question Section 13 8. Problem solving includes the ability to trace reconciling Problems back to the source and decide on appropriate corrections. | T |
| 2010 Payroll Source True or False Question Section 13 9. The payroll manager can let each employee decide what responsibility or task or portion of a task he or she will take. | F. The payroll manager must decide which employee will be assigned the responsibility for each task or portion of a task in the department. |
| 2010 Payroll Source True or False Question Section 13 10. If an employee receives training and still does not improve, disciplinary action is the next step to take. | F. Use a different training method before resorting to discipline. |
| 2010 Payroll Source True or False Question Section 13 11. Training is a cure-all for every performance problem. | F. Training can improve skills and knowledge, not attitude. |
| 2010 Payroll Source True or False Question Section 13 12. Training must be aimed at improving the skills and knowledge needed to achieve the department's mission. | T |
| 2010 Payroll Source True or False Question Section 13 13. A reward to reinforce and encourage continued positive behavior or a punishment to encourage modified behavior is an element of effective feedback. | T |
| 2010 Payroll Source True or False Question Section 13 14. Telling an employee how often he or she was late and what an adverse effect this had on the workloads of other employees will achieve better results than accusing an employee of having a "lousy attitude." | T |
| 2010 Payroll Source True or False Question Section 13 15. If positive or negative feedback is to be useful, it must be given as soon as possible after the behavior has occurred. | T |
| 2010 Payroll Source True or False Question Section 13 16. Always be specific when giving feedback, whether it is positive or negative. | T |
| 2010 Payroll Source True or False Question Section 13 17. Reflective listening is a technique where the listener repeats what they think they heard and asks the speaker for verification. | T |
| 2010 Payroll Source True or False Question Section 13 18. If the employee admits that a severe personal Problem is harming his or her work performance, the payroll manager should try to take the place of a professional counselor. | F. Counseling should not be used by a payroll manager when an employee has a severe personal problem. The employee should be referred to an appropriate employee counseling program if the employer has an Employee Assistance Program. |
| 2010 Payroll Source True or False Question Section 13 19. For payroll managers, crisis management is probably the least important leadership test they will have. | F. While most payroll managers do not like to think about it, crisis management is one of the most important leadership tests they will have. |
| 2010 Payroll Source True or False Question Section 13 20. A regular review of all department policies, procedures, and documentation is vital in crisis prevention. | T |
| 2010 Payroll Source True or False Question Section 13 21. Managers who are constantly moving from crisis to crisis are seen to be productive and efficient. | F. Managers who are constantly moving from crisis to crisis, or who fail to delegate properly, have no time to focus on the payroll department's overall mission of quality service or their own personal goals and objectives. |
| 2010 Payroll Source True or False Question Section 13 22. Building a team network must have high priority and wide visibility throughout the company. | T |
| 2010 Payroll Source True or False Question Section 13 23. Performance evaluations are considered to be an informal way of giving feedback. | F. Performance evaluations are a formal way of giving feedback. They provide a form and written record of how employees are performing relative to present goals that are designed to help the department and company meet their overall business goals. |
| 2010 Payroll Source True or False Question Section 13 24. One of the most important aspects of a payroll manager's responsibilities is keeping on top of current developments in the payroll field. | T |
| 2010 Payroll Source True or False Question Section 13 25. The final stage of team development is norming. | F. The final stage of team development is performing. |
| 2010 Payroll Source Multiple Choice Question Section 13 1. Each of the following conditions is a fundamental dimension that grows out of principle centered leadership EXCEPT: a. Security b. Wisdom c. Tenacity d. Guidance | c. Tenacity |
| 2010 Payroll Source Multiple Choice Question Section 13 2. What do situational leadership proponents emphasize? a. Using a style that comes naturally b. Whatever style fits the demands of the particular job c. Payroll department edicts d. Company edicts | b. Whatever style fits the demands of the particular job |
| 2010 Payroll Source Multiple Choice Question Section 13 3. What must occur for the payroll department to achieve its goal? a. There must be a plan b. Planning will not help c. Read the daily astrology page d. Roaming around solves all goal achievement needs | a. There must be a plan |
| 2010 Payroll Source Multiple Choice Question Section 13 4. All of the following resources are available within the company EXCEPT: a. Employees in the payroll department b. Other departments c. The local bank's funds d. Company funds | c. The local bank's funds |
| 2010 Payroll Source Multiple Choice Question Section 13 5. Where does the hiring process begin? a. Decision not to fill a position b. Decision not to create a position c. Decision not to analyze a job d. Decision to terminate the incumbent | d. Decision to terminate the incumbent |
| 2010 Payroll Source Multiple Choice Question Section 13 6. Which of the following requirements would not appear in a mid-level payroll job description? a. Maximum age b. Minimum education c. Specialized skills d. Key responsibilities | a. Maximum age |
| 2010 Payroll Source Multiple Choice Question Section 13 7. Where should negative feedback be given? a. Where everyone can benefit from hearing it b. Negative feedback should never be given c. Directly to the human resources department d. In private to the worker | d. In private to the worker |
| 2010 Payroll Source Multiple Choice Question Section 13 8. All of the following aspects of a job may be delegated EXCEPT: a. Authority b. Responsibility c. Accountability d. Job tasks | c. Accountability |
| 2010 Payroll Source Multiple Choice Question Section 13 9. What is the most successful strategy for motivating employees? a. Taking notice of negative behavior only b. Not providing positive feedback c. Realizing an employee is not a "team player" d. Rewarding an employee's positive behavior | d. Rewarding an employee's positive behavior |
| 2010 Payroll Source Multiple Choice Question Section 13 10. Each of the following behaviors is an example of affiliation other than: a. Not including employees in lunch and after-work activities b. Putting employees on project teams and task forces c. Encouraging employees to join and participate in professional organizations d. Providing employees with networking opportunities | a. Not including employees in lunch and after-work activities |
| 2010 Payroll Source Multiple Choice Question Section 13 11. Each of the following actions is considered a good guideline when conducting meetings EXCEPT: a. Plan b. Prepare c. Start with a meal d. Control the time | c. Start with a meal |
| 2010 Payroll Source Multiple Choice Question Section 13 12. The statement "the only people who can manage time are those who use it well," defines an application of what skill? a. Planning b. Organizing c. Good meeting skills d. Time management | d. Time management |
| 2010 Payroll Source Multiple Choice Question Section 13 13. A manager building a successful team must deal with employees who have different personal styles. Each of the following styles is represented on a team other than: a. Contributors b. Controllers c. Collaborators d. Communicators | b. Controllers |
| 2010 Payroll Source Multiple Choice Question Section 13 14. Each of the following objectives is considered to be a valid reason why companies conduct performance evaluations EXCEPT: a. To provide documentation for salary increase decisions b. To determine which employees are promotable c. To fire employees who conflict with other employees d. To encourage employees' personal growth and development | c. To fire employees who conflict with other employees |
| 2010 Payroll Source Multiple Choice Question Section 13 15. When the IRS publishes regulations they are coded "T.D." What does T.D. stand for? a. Tax Data b. Tax Development c. Technical Decision d. Treasury Decision | d. Treasury Decision |
| 2010 Payroll Source Multiple Choice Question Section 13 16. The Employer's Tax Guide, Circular E is found in which IRS Publication? a. IRS Pub. 12 b. IRS Pub. 15 c. IRS Pub. 18 d. IRS Pub. 37 | b. IRS Pub. 15 |
| 2010 Payroll Source Multiple Choice Question Section 13 17. What is an IRS decision on how the tax laws apply to a set off acts involving a single taxpayer called? a. Private Letter Ruling b. News Release c. Revenue Ruling d. Revenue Procedure | a. Private Letter Ruling |
| 2010 Payroll Source Multiple Choice Question Section 13 18. Managers are involved in all of the following processes as part of their managerial responsibilities other than: a. Planning b. Organizing c. Directing d. Completing tasks | d. Completing tasks |
| 2010 Payroll Source Multiple Choice Question Section 13 19. Which of the following individuals is performing as a manager? a. A door-to-door salesperson b. A person repairing a machine c. An individual checking the quality of work performed by others d. An individual deciding which of two assigned tasks to do next | c. An individual checking the quality of work performed by others |
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