The communication of information by cues or actions that include gestures, tone of voice, vocal inflections, and facial expressions.
How does Nonverbal behavior often conveys more information than language?
Nonverbal Channels: sense of vison, such as facial expressions, gestures, and personal appearance. OFTEN INVOLVES MULTIPLE CHANNELS AT ONCE!
Indicate why nonverbal cues are usually believed ocer conflicting verbal cues.
People have a harder time contolling nonverbal signals than verbal ones....nonverbal behaviors more accurately reflect what a person is really thinking or feeling.
Discuss the various communicative functions of touch.
Affectionate touch: Hugging, kissing, hand-holding communicate love, intamacy, commitment, and safty.
Caregiving Touch: A touch coresponding with a course of providing a specific type of care or service.
Power and Control Touch:Police subdoing a suspect while putting handcuffs on them or to guide a house guess into the other room.
Aggressive touch:Behaviors done to inflict physical harm, such as punching, pushing, kicking, slapping, and even stabbing.
Ritualistic touch: Shaking hands, kissing on lips or cheeck in some cultures
Language is .......
Symbolic meaning each word represents a particular object or idea, but it does not constitute the object or idea itself.
The idea that language influences the ways that member of a culture see and think about the world.
Anchor and Contrast
A form of persuasion in which you initially make a large request that is rejected and then follow it with a smaller, more reasonable request.
Identity, attractiveness, and emotion. This communicate more informationthan any other channel of nonverbal behavior.
Refers to the similarity between the left and right sides of your face. Attractives faces have this and unattractives faces do not have as much.
Refers to the reltive size of your facial features. All the features are of the proper size, not in an absolute sense but reletive to one another.
Principle nonverbal channels involved in the communication of emtion......
Facial Behaviors and Vocal Behaviors
A gesture that enhances or clarifies verbal message: discribing the fish you caught holding your hands up to show length.
A gesture that communicates emotion: such as wringing hand when nervous or covering mouth when suprised.
gestures that control the flow of conversation. Such as raising your hand to speak in a group setting.
Gestures you use to satisfy some personal need, such as scratching an itch or picking lint off your shirt.
Characteristics of the voice.....How is voice a nonverbal communication.....using the pitch, infection, volume, rate, filler words, pronnciation, articulation, accent, silence.
Ten Channels of nonveral communication....
Facial Displays, Eye behaviors, Movememt and gestures, Touch behaviors, Vocal behaviors, Use of Smell, Use of Space, Physical Appearance, Use of Time, Use of Artifacts.
A model of effective listening that involves
Three Types of Listening
Informational-Listening to learn
Critical-listening with goal of evaluating what we hear
Empathic-listening to experience what another is thinking or feeling.
The tendency to debate a speakers point and formulate a reply while the person is still speaking.
The tendency to seek informationthat supports our calues and beliefs while discounting or ignoring information that doesn't.