What percent of time do people spend their waking hours communicating—writing, reading, speaking, listening?
Work Canada survey of 2039 Canadians in six industrial and service categories found
61 percent of senior executives believed that they did a good job of communicating with employees; Only 33 percent of managers and department heads believed that senior executives were effective communicators
What percents of hourly workers, clerical employees, and professional staff reported that senior executives did a good job of communicating with them?
22% hourly workers & professional staff, 27% clerical employees
Canadian vs. American report of less favourable perceptions about their perceptions of their company's communications
Canadians reported less favourable perceptions about their company's communications than did Americans.
3 things rich channels have the ability to do
Handle multiple cues simultaneously; Facilitate rapid feedback; Be very personal.
Barriers to Effective Communication
Filtering; Selective Perception; Defensiveness; Information Overload; Language
The sender manipulates information so that it will be seen more favourably by the receiver.
The receivers selectively sees and hears based on their needs, motivations, experience, background, and other personal characteristics.
When individuals interpret a message as threatening, they often respond in ways that retard effective communication.
Occurs when the information we have to work with exceeds our processing capacity.
Communicating Under Stress
Speak clearly; Be aware of the nonverbal part of communicating; Think carefully about how you state things.
Downward Direction of Communication
Communication that flows from one level of a group to a lower level; Managers to employees
Upward Direction of Communication
Communication that flows to a higher level of a group; employees to manager; Becoming increasingly difficult
Lateral Direction of Communication
Communication among members of the same work group, or individuals at the same level.
5 Significant Limitations of E-mail
Misinterpreting the message; Communicating negative messages; Overuse of e-mail; E-mail emotions; Privacy concerns
Instant Messaging (IM) and Text Messaging (TM)
Rapidly gaining popularity in business; Fast and inexpensive way for managers to stay in touch with employees and peers with each other; IM is better for short messages that will be quickly deleted.
Despite exponential growth in usage
IM and TM are not likely to replace email; Email is better for long messages that need to be saved.
Messages conveyed through body movements, facial expressions, and the physical distance between the sender and the receiver
The study of body motions, such as gestures, facial configurations, and other movements of the body.
3 things silence can convey
Thinking or contemplating a response to a question; Anxiety about speaking; Agreement, dissent, frustration, or anger.
What should individuals be aware of in terms of silence?
Individuals should be aware of what silence might mean in any communication.
Communication Barriers Between Women and Men
Men use talk to emphasize status, women use it to create connection; Women and men tend to approach points of conflict differently; Men and women view directness and indirectness differently; Women interpret male directness as an assertion of status and one-upmanship; Men interpret female indirectness as covert, sneaky, and weak; Men criticize women for apologizing, but women say "I'm sorry" to express empathy.
Cross-Cultural Communication Difficulties (3 Sources of barriers)
Semantics; Word connotations; Tonal differences
Cultures that rely heavily on nonverbal and subtle situational cues in communication.