Radiology - Chpt 1&2
About this set
Created by:
kchestnut on October 20, 2010
Subjects:
introduction to radiologic technology
Log in to favorite or report as inappropriate.
Order by
12 terms
Terms | Definitions |
|---|---|
 Importance of having a through understanding of the technical aspects of radiologic technology | allows you to focus on what's important - the patient; assures quality of service and professionalism |
| Describe quality care from patients perspective | kindness, respect, feeling safe and secure, feel comfortable and free of pain, privacy. Want their individual beliefs, wants, and needs accommodated |
| Discuss variety of diversity among patients | diversity is infinite and includes cultural background, age, illness, injury, socioeconomics, gender, family tradition, sexual preference, and religious beliefs |
| High-tech aspects of health care | Equipment and modern technology |
| High-touch aspects of health care | quality customer service, interaction, appropriate touch, using patients name, explaining examination |
| Outside customers | outside of hospital: patients and their families, physicians, and others within community |
| Inside customers | members of other departments (nursing, emergency department), coworkers, and radiologists |
| Sources of information that most patients use when choosing a hospital | friends/relatives, advertising, family physician |
| "Moment of truth" | points at which patients form perceptions about the quality of service being given and quality of care |
| Customer service cycle for radiologic examination | 1) Introduce self to patient 2) Instruct patient how to dress for the exam 3) Take patient to examining room 4) Take patient history 5) Explain the examination 6) Introduce radiologist if present 7) Perform the exam 8) Release patient |
| Empathy | understanding and accepting the other person's position w/o necessarily agreeing or disagreeing |
| Conflict resolution model | 1) Effective listening 2) Empathizing |
First Time Here?
Welcome to Quizlet, a fun, free place to study. Try these flashcards, find others to study, or make your own.