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1. Which information not captured on user record in Salesforce?
a. Locale
b. Hire date
c. Employee number
d. Delegated approval

B

2. Is it possible to create the 3 custom fields
a. Auto number
b. Percentage
c. multi-select pick list

A,B,C

3. Managed package is always
a. Free
b. Built by SFDC
c. Restricted from atomisation
d. Able to upgrade to other version

D

4. Conditional highlighting is used only in
a. Dashboard summary
b. Dashboard & matrix
c. Summary & matrix
d. All Reports

C

5. Custom summary formula on report
a. Cannot be deleted
b. Reference another summery formula
c. Used in a dashboard
d. Edited after creation

B

6. To edit opportunity permission , where would you make the change
a. Role
b. Profile
c. Opportunity setting
d. Page Layout

B

7. Permission to add a category to a solution require which permission
a. Edit on solutions
b. Create on solution
c. Read on solution
d. Delete on solution

B

8. Business process is available in following objects
a. Lead
b. Contact
c. Opportunity
d. Solution

A,C,D

9. Why do you create a web tab
a. To display stock exchange information live to user
b. To display extended web content on SF window
c. To manage multiple workflow using SFUI
d. To ensure SF is connected to internet

B

10. What data can you export out of SFDC
a. All organisation data
b. Lead contacts accounts
c. All data except solutions
d. Data only in standard objects

A

11. Where would you make changes in order to make default tabs visible
a. User setting
b. Profile setting
c. More setting
d. Role setting

A

12. The owner has given you a manual sharing read, write rights on in opportunity. What all can you do with this right?
a. Edit & read opportunity
b. Delete the opportunity
c. Changed the owner
d. Share it with other user

A

13. What is true about look up relationship
a. User cant link one objects to itself
b. Delete parent if child is deleted
c. Value is always required
d. 2 objects are linked to a lookup

C

14. Error on failed web to lead validation is
a. Routed to default before queue
b. Listed on the leads before home page
c. Routed to a default lead creator via E-Mail
d. Displayed on home page of creator

C

15. Which of the following is not supported by enhanced list (Choose two right answers)
a. Edit multiple records from list
b. Edit dependent pick list inside a list view
c. Mass edit for list with various records type
d. Create new record from list view

B,C

16. If the organisation rule is that user can only login between 8 am to 5 pm What will happen if he log in at 4.30pm and continue till 5.30 pm
a. User log out and all unsaved data is saved
b. User can log out and login again
c. He can create new session
d. User can log out all unsaved data is lost

D

17. Which of the following are standard objects (Choose any three)
a. Invoice
b. Solutions
c. Accounts
d. Opportunities

B,C,D

18. We cannot create Sharing Rules on
a. Standard Objects
b. Custom Objects
c. Hybrid Objects
d. Objects in a Managed Package

D

19. Create ads that display on search engines is possible in Salesforce using
a. MSN
b. Yahoo
c. AOL
d. Google

D

20. How many Editions are there in Salesforce.com
a. 2
b. 3
c. 4
d. 5

D

21. Which of them is not a Standard Business Object
a. Contacts
b. Accounts
c. Ideas
d. Opportunities

C

22. It is only necessary for Identity Confirmation if IP address is unknown and browser cookie does not exist
a. True
b. False

A

23. In List View Enhancements, users can export list results to CSV file
a. True
b. False

B

24. Export to Excel is available for Printable Lists
a. True
b. False

B

25. Users can search for Public Tags from the Sidebar and Advanced Search
a. True
b. False

A

26. Personal Tags can not be shared
a. True
b. False

A

27. When you configure Search Settings for Your Organization, the new value must be between 5 and 50
a. True
b. False

A

28. What does a Company Profile contain.
a. Fiscal Year
b. Licenses
c. Language, Locale and Time Zone
d. Working Hours

A,B,C

29. A User in Salesforce.com has Multiple Currencies as Activated. What is the maximum granularity available for tracking changes in Currency Rates
a. 1 Week
b. 1 Day
c. 1 Hour
d. 1 Minute

B

30. Customizable Forecasting cannot be enabled for use with Custom Fiscal Years
a. True
b. False

B

31. Custom Fiscal Year works on a define once and use everywhere Rule
a. True
b. False

A

32. Which of them is not a Profile Component
a. Access to Applications
b. Tab Visibility
c. Page layouts
d. Field-Level Security
e. Record Types Access
f. Permissions
g. Manage Currencies
h. Hours and IP addresses
i. Tag Settings
j. UI Settings

A,B,C,D,E,F,H

33. If a Standard Object is Renamed, the Reports are Renamed based on the new label value
a. True
b. False

A

34. Changing the data type of an existing custom field can cause data loss while Changing to Number from Percentage
a. True
b. False

A

35. You can map a custom lead field to a Case
a. True
b. False

A

36. Standard picklist fields can be controlling fields but not dependent fields
a. True
b. False

A

37. The maximum number of values allowed in a controlling field is
a. 100
b. 200
c. 300
d. 400

C

38. A custom multi-select picklist can be the controlling field for a dependent field
a. True
b. False

B

39. Picklist dependency rules are not enforced during Import
a. True
b. False

A

40. A Lookup Field Relationship
a. Links two objects together
b. Links two formulas together
c. Links two page layouts together
d. Links two Salesforce.com instances together

A

41. What is the limit on the compiled size of the Formula Field
a. 1K
b. 2K
c. 3K
d. 4K

D

42. What is Not True About Formulas
a. Formulas cannot reference themselves
b. Fields that are used in formulas cannot be deleted
c. Can reference standard, custom, or other formula fields
d. You cannot use Case statement in a Formula Field

D

43. Select which is Not Applicable. What does a Page Layout control
a. How detail and edit pages are organized
b. Page section customizations
c. Which fields, related lists, and Custom Links a users sees
d. Rollup summary
e. Field properties - visible, read-only and required

D

44. On the page layout, some standard fields have properties which cannot be changed (e.g. the Created By and Modified By fields
a. True
b. False

A

45. Page layouts are assigned to users based on
a. Layout Properties
b. Salesforce Golden Rules
c. Default settings
d. Admin Settings
e. Profile Settings
f. Role Settings

E

46. History Tracking can be performed on the following Standard Objects Except
a. Accounts
b. Forecasts
c. Contacts
d. Leads
e. Opportunities

B

47. What is a Record Type?
a. Allows you to define different sets of picklist values for both standard and custom picklist
b. Allows you to define different sets of picklist values only for standard picklist
c. Allows you to define different sets of picklist values only for custom picklist
d. Allows you to define different sets of picklist values only for new picklist

A

48. Record Types are not available in
a. Developer Edition
b. Enterprise Edition
c. Unlimited Edition
d. Professional Edition

D

49. You must create the business process before creating record types for each of these objects Except
a. Lead
b. Opportunity
c. Case
d. Campaign
e. Solutions

D

50. You can then associate each business process with one or more record types and make it available to users based on their
a. Role
b. Profile
c. OWD
d. License Type
e. Salesforce Edition

B

51. In order to implement more than one business process, multiple record types must also be implemented
a. True
b. False

A

52. Multiple record types may be created for every tab, with the exception of
a. Home Tab
b. Forecast Tab
c. Documents Tab
d. Leads Tab
e. Report Tab

A,B,C,E

53. Field-level security can be used to make a field required.
a. True
b. False

B

54. You can customize ___________ to restrict users' ability to log in to Salesforce.
a. Profile
b. Role
c. Page Layout
d. Record Type
e. Security Settings

A

55. Following are the two Options for Restricting Access via IP Ranges
a. Add Trusted IP Ranges for your entire org
b. Add Trusted IP Ranges on a Profile by Profile basis
c. Add Trusted IP Ranges for your Country
d. Add Trusted IP Ranges for your Department

A and B

56. Is it possible for a user to own a record and not see it
a. True
b. False

A

57. The Account Owner, Opportunity Owners and Case Owners
a. Has to be the same user
b. Has to be from the same Profile
c. Has to be from the same Role
d. Can be different users

D

58. What is true about a Role
a. Controls the level of visibility that users have to an organization's data
b. Role is required while creating Record Types
c. A user must be associated to one role
d. A user may be associated to one role

A,D

59. What is True about the Role Hierarchy
a. Controls data visibility
b. Controls record roll up - forecasting and reporting
c. Not necessarily the company's organization chart
d. Controls Read/Write and Transfer Rules for each user

A,B,C

60. If using Customizable Forecasting, there is a separate forecast role hierarchy
a. True
b. False

A

61. How many roles can you create for your organization
a. 100
b. 300
c. 500
d. No Limit

C

62. What is a Sharing Rule?
a. Automated rules that grant access to groups of users
b. Exceptions to Organization Wide Defaults
c. Rules given for group of user working closely on a project
d. Irrelevant for Public Read/Write organizations

A,B,D

63. What is NOT True about Sharing Rules.
a. Sharing rules open up access whereas organization wide defaults restrict access.
b. When you delete a sharing rule, the sharing access created by that rule is automatically removed.
c. You can edit the access levels for any sharing rule. You can change the specified groups or roles for the rule.
d. Sharing rules apply to all new and existing records owned by the specified role or group members
e. When you modify which users are in a group or role, the sharing rules are re-evaluated to add or remove access as necessary

C

64. A Public Group is a grouping of all Except:
a. Users
b. Public Groups
c. Queue
d. Roles
e. Roles and Subordinates

C

65. All of the following are true about Manual Sharing Except?
a. Granting record access, one-off basis
b. Owner, anyone above owner in role hierarchy and administrator can manually share records
c. Available on Contacts, Leads, Cases, Accounts and Opportunity records and Custom Objects
d. Cannot be done for Accounts
e. Like sharing rules, irrelevant for Public Read/Write organizations

D

66. You can modify the contents of a folder if the folder access level is set to Read/Write
a. True
b. False

A

67. An account team can be added by all Except
a. Owner
b. Anyone in the team
c. Anyone above owner in role hierarchy
d. Administrator

B

68. The Account Access, Contact Access and Opportunity Access options depend on your sharing model
a. True
b. False

A

70. The Documents tab does NOT contain version control capabilities
a. True
b. False

A

71. The Create New Folder link will only be visible to users with which permission
a. Manage Public Documents
b. Manage Documents
c. Edit Documents
d. Create Public Documents

A

72. The size limit for documents uploaded is:
a. 2 MB
b. 5 MB
c. 10 MB
d. 50 MB

B

73. You can set up Salesforce to automatically send email alerts, assign tasks, or update field values based on your organization's workflow
a. True
b. False

A

74. Workflow Field Updates specify the field you want updated and the new value for it. Depending on the type of field, you can do the following Except
a. choose to apply a specific value
b. make the value blank
c. Delete the Field
d. calculate a value based on a formula you create

C

75. Workflow Tasks may be assigned to a
a. user
b. role
c. record owner
d. record group
e. record creator
f. sales team role
g. account team
h. account role

A,B,C,E,F,G

76. A Workflow Alert can be tracked in Activity History
a. True
b. False

B

77. Salesforce data validation gives Administrators an easy way to ensure the integrity of data
a. BEFORE it is saved in Salesforce
b. AFTER it is saved in Salesforce
c. WHILE it is being saved in Salesforce
d. Has to be checked by the Administrator

A

78. All of the following are true about Validation Rules EXCEPT:
a. All active validation rules are run each time at save
b. Validation rules are not enforced on existing data. They only run during subsequent record creation / updates
c. You can enter records through Data Loader bypassing the Validation Rules
d. Multiple error messages may be displayed at one time
e. Validation rules can be activated / deactivated by admin

C

79. Standard users can import a maximum of how many account records in a session
a. 500
b. 5000
c. 50000
d. 500000

A

80. How many records of a custom object can a System Admin import using the Salesforce Import Wizard
a. 500
b. 5000
c. 50000
d. 500000

C

81. During a lead import, you can choose to enable active assignment rules as part of the import
a. True
b. False

A

82. You can map a single column from the CSV file to multiple fields in Salesforce SFA
a. True
b. False

A

83. You can only import only one language at a time per CSV file
a. True
b. False

A

84. You can create parent/child relationships directly from the CSV import file
a. True
b. False

A

85. You are limited to ________ new picklist or multi-select picklist values for any field during a single import
a. 10
b. 100
c. 1000
d. No Limit

C

86. As an Admin you can schedule regular data imports using the Data Loader
a. True
b. False

A

87. Your recycle bin record limit is ___ times the Megabytes (MBs) in your general storage
a. 20
b. 50
c. 250
d. 500

C

88. You cannot delete a product that is used on an opportunity
a. True
b. False

A

89. You can delete the Standard Price Book or a price book that is on an opportunity.
a. True
b. False
90. Records in the recycle bin do NOT count against your organization's storage limits
a. True
b. False

A.

91. Custom Summary Formulas are
a. Formula Fields on Record Types
b. Formula Fields for Custom Objects
c. Formula Fields which cannot be deleted
d. Calculations on summary fields

D

92. You can use conditional highlighting for which types of reports
a. summary and matrix reports
b. standard and custom reports
c. standard and custom report types
d. table, summary and matrix reports

A

93. In conditional highlighting, how many (maximum) conditions are allowed per report
a. 1
b. 2
c. 3
d. 4

C

94. While Scheduling an email reports user specifies all except
a. Specify a running user
b. Link to report
c. Specify a frequency
d. Set start and end dates

B

95. What is true regarding a Running User
a. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, not just their own
b. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, except their own
c. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own
d. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own plus role hierarchy.

A

96. You need which permission to specify a running user other than yourself.
a. View All Data
b. Modify All Data
c. See All Data
d. Change All Data

A

97. Who can view a Campaign in Salesforce.com
a. Sales and Marketing User
b. Marketing User only
c. Campaign Manager only
d. All users of Salesforce.com who have access to Campaigns Object

D

98. Select all which are true about Contacts Objects
a. Can be associated with an Account
b. Has to be associated with an Account
c. One contact can belong to multiple Accounts
d. One Account can have multiple Contacts

B,D

99. The system automatically maps standard lead fields to standard account, contact, and opportunity fields
a. True
b. False

A

100. If the lead has a record type, the default record type of the new owner is assigned to records created during lead conversion.
a. True
b. False

A

101. If your organization uses territory management, the new account is evaluated by account assignment rules and may be assigned to one or more territories.
a. True
b. False

A

102. Deleting a lead from a campaign does not delete the lead itself, but it is no longer a campaign member.
a. True
b. False

A

103. What is true about Lead Assignment Rule?
a. Determines how Leads are automatically routed to User or Queue
b. Contains Rule Entries, pre-defined business rules, that determine lead routing
c. Virtual storage bin used to group leads based on criteria (e.g., industry, campaign)
d. Users have visibility into the Lead Queues to which they are members

A,B

104. What is true about a Web-to-Lead?
a. An online form to capture lead information
b. Determines which Email Template to send to leads generated via Web-to-Lead
c. Contains Rule Entries that determine criteria for determining
d. Email Template response content published on your web site

A,D

105. Custom Objects are reportable.
a. True
b. False

A

106. Users with which Permission can install or uninstall AppExchange packages from the AppExchange
a. Download AppExchange Packages
b. View AppExchange Packages
c. List AppExchange Packages
d. Visit AppExchange Packages

A

107. All existing custom objects that were previously deployed will still be deployed when you upgrade a managed application..
a. True
b. False

A

108. Can you uninstall an AppExchange application once it has been deployed.
a. True
b. False

A

109. Name the standard applications in the list (select 2)
a. Marketing
b. Call center
c. Recruiting
d. Time-off manager

A,B

110. Which of these has many-to-many relationship?
a. Each solution is associated with one case, one case associated with only one solution
b. Each solution is associated with one case, but a case can be associated with multiple solutions
c. Each solution can be associated with multiple cases, but a case can be associated with only one case
d. Each solution can be associated with multiple cases and a case can be associated with multiple solutions

D

111. Which graphs rely on grand total for dashboards?
a. Metric and table
b. Metric and gauge
c. Table and gauge
d. Table and line

B

112. The administrator wants to track data over a period of time. Which graph would he use?
a. Line
b. Horizontal bar line
c. Pie
d. Table

A

113. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be able delete accounts. Is it possible?
a. Yes (customize a standard profile)
b. Yes(customize a custom profile)
c. No (as importing leads cannot be disabled)
d. No (accounts can never be deleted)

A

114. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. Is it possible?
a. Yes, workflow rule
b. Yes, custom summary field
c. Yes, roll up summary field
d. No, accounts cannot be edited

B

115. A lead has been converted. Where can we find the campaigns associated with it? Select 2.
a. Campaign history list
b. Opportunity campaign related list
c. Contact campaign related list
d. Campaign history report
e. Campaign related list on account

B,C

116. What is the use of campaign influence feature on opportunities?
a. Help calculate ROI
b. Give a list of campaigns that influenced the user
c. To check if web to lead is working properly
d. To ensure duplicate records are not created

B

117. What is the role of "Primary Object" when creating custom report types?
a. It lets us know if it can be the source of the dashboard
b. For reporting
c. To let the user select values in the view picklist
d. To ensure all are using the same set of business rules

C

118. A custom lead field can be mapped to
a. One case comment
b. Two contact fields
c. One account field
d. one solution field

D

119. What information in the user record cannot be captured without a custom field?
a. Employee number
b. Hire date
c. Email id
d. Manager

B

120. With the "manage campaign" button on campaign selected, what all can you do with the integrated campaign builder? Select 2
a. Import new leads and add it to campaign
b. Associate opportunities to the campaign
c. Associate exisiting contacts to the campaign
d. Associate upto 50000 existing leads to the campaign

A,D

121. Difference between workflow rule and workflow approval process is
a. A workflow rule is based on assignment rule and workflow approval is not
b. A workflow rule is based on manual submission and workflow approval is not
c. A workflow rule has workflow actions where as workflow approval does not
d. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record

D

122. The administrator changes the organization time zone from "pacific daylight" to "central". Which users will be affected?
a. All users in pacific timezone
b. None
c. All users in central timezone
d. All users in the organization

B

123. What data can you request for in the weekly data export?
a. Only account data
b. Only report data
c. Accounts, opportunities, contacts, cases and solutions
d. All organization data

D

124. Which one of these may be a controlling field and a dependant field?
a. Custom picklist
b. Standard picklist
c. Standard checkbox
d. Custom checkbox

A

125. Sharing rules can be formed on the following except:
a. Custom objects
b. Standard objects
c. Junction Objects
d. Objects on managed packages

D

126. What is true about Managed Packages?
a. They are not upgradeable
b. They cannot be uninstalled
c. They are upgradeable
d. They cannot be deleted

C

127. When a case is deleted, following are deleted except:
a. Case comments
b. Case activities
c. Solution
d. Case tasks

D

128. What can a user do an account record that has been manually shared read/write with him/her? (Select 2)
a. View the account
b. Edit the account
c. Transfer the account
d. Delete the account
e. Share it to other users

A,B

129. If territory management is enabled for your organization and a lead is converted, how does it get assigned?
a. Gets assigned to lead owner's territory
b. Based on assignment rule
c. Get assigned to the user's territory
d. Based on territory field

A

130. A person account is different from business account because: (any 2)
a. There is only one record type in person account
b. There is no contact related list in person account
c. There are no opportunities to a person account
d. There are no leads converted here

A,B

131. How do you specify the following in a formula field : the year of the custom date field(date_c) should be the current year:
e. YEAR(date_c)=YEAR(today() )
f. YEAR(date_c)<>YEAR(today() )
g. DATE(date_c)=DATE(today() )
h. DATE(date_c)=YEAR(today() )

A

132. Which statement is true about custom summary formula:
a. It cannot reference other formula fields in an object
b. It cannot be used in graphs
c. It can only be used in Standard Reports
d. It can only be used in Custom Reports

A

133. If a field on page layout is required and is read-only on FLS, what would the user experience on UI?
a. The user is able to enter value because it is required
b. The user is not able to edit it because it is read only
c. The user is not able to see it
d. The user is able to edit it but not able to save it

B

134. Which of these are inherited from objects on homepage in a console layout?
a. Related lists
b. Custom objects
c. Field level security
d. Page layout

B,C

135. Which of the following does not need business process?
a. Leads
b. Opportunities
c. Contacts
d. Cases

C

136. What is true about look up relationships?
a. Object in look up relationship can link to self
b. Child in lookup gets deleted if parent gets deleted
c. The child object in lookup is a related list for the parent
d. The lookup is required always

A,C

137. Specifying a "running user" in dashboard means
a. Any user above running user can edit and delete the dashboard
b. Any user below running user can view only their own records
c. Any user can view all records that the running user role can view
d. Only the running user can view the dashboard

C

138. What can stop a scheduled report-dashboard run?
a. The report is scheduled for every week
b. There is another report to be run 15 mins before that
c. The running user does not have access to the dashboard folder
d. The report is saved in a folder you do not have access to

C

139. Conditional formatting is available for:
a. Table & matrix
b. Summary and matrix
c. Summary and table
d. Matrix and tabular

C

140. What is true about custom fiscal years?
a. They are not set automatically
b. They affect only forecasting
c. Custom forecasting is available for custom fiscal years
d. Only custom objects can used for custom fiscal years

C

141. Dated exchange rates can be set in the time range of
a. As short as a day and as long as a forever
b. As short as a minute and as long as a day
c. As short as an hour and as long as a month
d. As short as a month and as long as an year
e. As short as a month and as long as a quarter

A

142. Which salesforce.com feature allows the org to capture ROI on online advertising?
a. Web-to-lead
b. Web-to-case
c. Google adwords
d. S-controls
e. Online campaigns

C

143. If the data validation at web-to-lead form fails, who will get error report?
a. The lead queue
b. The lead will get created with error report in description
c. The designated weblead owner gets an email
d. Salesforce.com support group

C

144. The administrator wants to create 3 custom fields: an auto-number, a text field and a picklist. Is it possible?
a. Yes
b. No, because auto-number is a standard field
c. No, only multi select picklist can be custom created
d. No, only 1 custom field can be created per object

A

145. Which is not true about enhanced list views? (choose 2)
a. Multiple records can be edited in list views
b. Dependent picklist can be edited with inline editing in list views
c. Inline editing is possible with list views
d. Record types can be changed in list views

B,D

146. The org wants to create a follow up task based on a field change. Which is the best way to do it?
a. Workflows
b. Rollup summary
c. Assignment rules
d. Record types
e. Workflow approvals

A

147. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
a. Edit on solution
b. Create on solution
c. Delete on solution
d. View on solution

A

148. A particular team needs to track individuals working on cases and the individual roles of the people working on cases. Which is the best way to do it?
a. Profiles
b. Roles
c. Public groups
d. Sharing rules
e. Permissions

D

149. A particular role needs edit on contacts, view, edit and delete on contracts and only view on accounts. Where can the administrator make the change?
a. User record
b. Profile
c. Organization wide default
d. Sharing role
e. Public group

B

150. The organization wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
a. Hide details
b. Show details and add events
c. Hide details and add events
d. Add events

B

151. When is a custom object created?
a. When there is a need to create a custom field
b. To enhance the look of the application
c. To capture unique data of the business
d. When there is a need to add custom tabs

C

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