Chapter 10
Order by
62 terms
Terms | Definitions |
|---|---|
 enterprise resource planning (ERP) | integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprisewide information on all business operations |
| enterprise resource planning | ERP |
| Core ERP components | traditional parts included in most ERP systems and they primarily focus on internal operations |
| Extended ERP components | extra components that meet the organizational needs not covered by the core components and primarily focus on external operations |
| accounting & finance, production & materials management, and human resources | What are the 3 most common core ERP components focusing on internal operations? |
| Accounting & Finance ERP components | manage data and processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management |
| credit-management feature | What is one of the most useful features included in an ERP accounting/finance component? |
| Production and materials management ERP components | handle the various aspects of planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control |
| Human resources ERP components | track employee information including payroll, benefits, compensation, and performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities |
| BI, CRM, supply chain management, & ebusiness | What are the 4 most common extend ERP components? |
| BI ERP components | collect information sued throughout the organization, organize it, and apply analytical tools to assist managers with decisions |
| Supply chain management (SCM) | involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability |
| Ebusiness | conducting business ont he internet, not only buying and selling, but also serving customers and collaborating with business partners |
| elogistics and eprocurement | What are the 2 primary features of ebusiness components? |
| elogistics | manages the transportation and storage of goods |
| eprocurement | business-to-business purchase and sale of supplies and services over the internet |
| sales, marketing, & customer service | Who are the primary users of CRM? |
| customers, resellers, partners, suppliers, & distributors | Who are the primary users of SCM? |
| Supply chain management | SCM |
| accounting, finance, logistics, and production | Who are the primary users of ERP? |
| sales forecasts, sales strategies, & marketing campaigns | What are the primary business benefits of CRM? |
| Market demand, resource and capacity constraints, and real-time scheduling | What are the primary business benefits of SCM? |
| forecasting, planning, purchasing, material management, warehousing, inventory, & distribution | What are the primary business benefits of ERP? |
| middleware | several different types of software that provide connectivity between 2 or more software applications; achieves integrations; translates information between disparate systems |
| Enterprise application integration (EAI) middleware | represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors |
| enterprise application integration | EAI |
| balanced scorecard | management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action |
| learning & growth, internal business process, customer, & financial | What are the 4 perspectives of the balanced socrecard? |
| overall fit, proper business analysis, & solid implementation plans | What are the 3 basic attributes of successful ERP projects? |
| core competency | an organization's key strength, a business function that it does better than any of its competitors |
| core competency strategy | organization choose to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes |
| information partnership | occurs when 2 or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer |
| collaboration system | IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information |
| telecommuting, online meetings, deploying applications, and remote project and sales management | What are the specific business tasks that collaboration solves? |
| unstructured and structured | What are the 2 categories of collaboration systems? |
| unstructured collaboration (or information collaboration) | collaboration system that includes document exchange, shared whiteboards, discussion forums, and email; can improve personal productivity, reducing the time spent searching for information or chasing answers |
| structured collaboration (or process collaboration) | involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules; beneficial in terms of improving automation and the routing of information |
| knowledge management, content management, workflow management, & groupware | What are the 4 systems that integrate to strengthen the collaboration process? |
| Knowledge management (KM) | involves capturing, classifying, evaluating, retrieving, and sharing information assets in a away that pro vides context for effective decisions and actions |
| knowledge management system | KMS |
| knowledge management system (KMS) | supports the capturing, organization, and dissemination of knowledge throughout an organization |
| explicit or tacit | What are the 2 categories of intellectual and knowledge-based assets? |
| explicit knowledge | consists of anything that can be documented, archived, and codified, often with the help of IT (ex. patents, trademarks, business plans, marketing research, and customer lists) |
| tacit knowledge | knowledge contained in people's heads |
| shadowing and joint-problem solving | What are the 2 best practices for transferring or recreating tact knowledge inside an organization |
| top 4 reasons organization launch KMS | increase profits or revenues, retain key talent and expertise, improve customer retention and/or satisfaction, and defend market share against new entrants |
| Social networking analysis (SNA) | process of mapping a group's contacts to identify who knows whom and who works with whom |
| Social networking analysis | SNA |
| content management system | provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment |
| document, digit asset, and web content | What are the 3 common types of content management systems? |
| wikis | web-based tools that make it easy for users to add, remove, and change online content |
| business wikis | collaborative web pages that allow users to edit documents, share ideas, or monitor the status of a project |
| workflow | defines all the steps or business rules, from beginning to end, required for a business process |
| workflow management systems | facilitate the automation and management of business processes and control the movement of work through the business process |
| messaging-based & database-based | What are the 2 primary types of workflow systems? |
| messaging-based workflow systems | send work assignments though an email system |
| database-based workflow systems | store documents in a central location and automatically ask the team members to access the document when it is their turn to edit the document |
| groupware | software that supports team interaction and dynamics including calendaring, scheduling, and video-conferencing |
| groupware system advantages | facilitating communication, enabling telecommuting, reducing travel costs, sharing expertise, forming groups with common interests where t would not be possible to gather a sufficient number of people face-to-face, saving time and cost in coordinating group work, & facilitating group problem solving |
| videoconference | set of interactive telecommunication technologies that allow 2 or more locations to interact via two-way video and audio transmissions simultaneously |
| web conferencing | blends audio, video, and document-sharing technologies to create virtual meeting rooms where people "gather" at a password-protected website |
| instant messaging | type of communications service that enables someone to create a kind of private chat room with another individual in order to communicated in real-time over the internet |
First Time Here?
Welcome to Quizlet, a fun, free place to study. Try these flashcards, find others to study, or make your own.