Chapter 10

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enterprise resource planning (ERP)

integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprisewide information on all business operations

enterprise resource planning

ERP

Core ERP components

traditional parts included in most ERP systems and they primarily focus on internal operations

Extended ERP components

extra components that meet the organizational needs not covered by the core components and primarily focus on external operations

accounting & finance, production & materials management, and human resources

What are the 3 most common core ERP components focusing on internal operations?

Accounting & Finance ERP components

manage data and processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management

credit-management feature

What is one of the most useful features included in an ERP accounting/finance component?

Production and materials management ERP components

handle the various aspects of planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control

Human resources ERP components

track employee information including payroll, benefits, compensation, and performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities

BI, CRM, supply chain management, & ebusiness

What are the 4 most common extend ERP components?

BI ERP components

collect information sued throughout the organization, organize it, and apply analytical tools to assist managers with decisions

Supply chain management (SCM)

involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability

Ebusiness

conducting business ont he internet, not only buying and selling, but also serving customers and collaborating with business partners

elogistics and eprocurement

What are the 2 primary features of ebusiness components?

elogistics

manages the transportation and storage of goods

eprocurement

business-to-business purchase and sale of supplies and services over the internet

sales, marketing, & customer service

Who are the primary users of CRM?

customers, resellers, partners, suppliers, & distributors

Who are the primary users of SCM?

Supply chain management

SCM

accounting, finance, logistics, and production

Who are the primary users of ERP?

sales forecasts, sales strategies, & marketing campaigns

What are the primary business benefits of CRM?

Market demand, resource and capacity constraints, and real-time scheduling

What are the primary business benefits of SCM?

forecasting, planning, purchasing, material management, warehousing, inventory, & distribution

What are the primary business benefits of ERP?

middleware

several different types of software that provide connectivity between 2 or more software applications; achieves integrations; translates information between disparate systems

Enterprise application integration (EAI) middleware

represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors

enterprise application integration

EAI

balanced scorecard

management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action

learning & growth, internal business process, customer, & financial

What are the 4 perspectives of the balanced socrecard?

overall fit, proper business analysis, & solid implementation plans

What are the 3 basic attributes of successful ERP projects?

core competency

an organization's key strength, a business function that it does better than any of its competitors

core competency strategy

organization choose to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes

information partnership

occurs when 2 or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer

collaboration system

IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information

telecommuting, online meetings, deploying applications, and remote project and sales management

What are the specific business tasks that collaboration solves?

unstructured and structured

What are the 2 categories of collaboration systems?

unstructured collaboration (or information collaboration)

collaboration system that includes document exchange, shared whiteboards, discussion forums, and email; can improve personal productivity, reducing the time spent searching for information or chasing answers

structured collaboration (or process collaboration)

involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules; beneficial in terms of improving automation and the routing of information

knowledge management, content management, workflow management, & groupware

What are the 4 systems that integrate to strengthen the collaboration process?

Knowledge management (KM)

involves capturing, classifying, evaluating, retrieving, and sharing information assets in a away that pro
vides context for effective decisions and actions

knowledge management system

KMS

knowledge management system (KMS)

supports the capturing, organization, and dissemination of knowledge throughout an organization

explicit or tacit

What are the 2 categories of intellectual and knowledge-based assets?

explicit knowledge

consists of anything that can be documented, archived, and codified, often with the help of IT (ex. patents, trademarks, business plans, marketing research, and customer lists)

tacit knowledge

knowledge contained in people's heads

shadowing and joint-problem solving

What are the 2 best practices for transferring or recreating tact knowledge inside an organization

top 4 reasons organization launch KMS

increase profits or revenues, retain key talent and expertise, improve customer retention and/or satisfaction, and defend market share against new entrants

Social networking analysis (SNA)

process of mapping a group's contacts to identify who knows whom and who works with whom

Social networking analysis

SNA

content management system

provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment

document, digit asset, and web content

What are the 3 common types of content management systems?

wikis

web-based tools that make it easy for users to add, remove, and change online content

business wikis

collaborative web pages that allow users to edit documents, share ideas, or monitor the status of a project

workflow

defines all the steps or business rules, from beginning to end, required for a business process

workflow management systems

facilitate the automation and management of business processes and control the movement of work through the business process

messaging-based & database-based

What are the 2 primary types of workflow systems?

messaging-based workflow systems

send work assignments though an email system

database-based workflow systems

store documents in a central location and automatically ask the team members to access the document when it is their turn to edit the document

groupware

software that supports team interaction and dynamics including calendaring, scheduling, and video-conferencing

groupware system advantages

facilitating communication, enabling telecommuting, reducing travel costs, sharing expertise, forming groups with common interests where t would not be possible to gather a sufficient number of people face-to-face, saving time and cost in coordinating group work, & facilitating group problem solving

videoconference

set of interactive telecommunication technologies that allow 2 or more locations to interact via two-way video and audio transmissions simultaneously

web conferencing

blends audio, video, and document-sharing technologies to create virtual meeting rooms where people "gather" at a password-protected website

instant messaging

type of communications service that enables someone to create a kind of private chat room with another individual in order to communicated in real-time over the internet

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