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5 Written questions

5 Matching questions

  1. Listener Standard
  2. Relationship Skills
  3. Norm
  4. Role
  5. Standard
  1. a things needs to nurture and maintain goodwill with people (tacy, courtesy, respect)
  2. b considering needs, desires, and limitations of others
  3. c established level of requirement or excellence
  4. d stated or implied expectation
  5. e part played in a specific setting or situation

5 Multiple choice questions

  1. what is suitable for a specific situation
  2. interferes with or disrups communication
  3. provides surroundings or space for communication to take place, influences quality of interaction within physical space
  4. blocks communication
  5. provides space through which message must pass, determines method to send

5 True/False questions

  1. Task Standardknowing who you are, what you want to achieve, and how you want others to perceive you


  2. Occasion Standardtime, place, purpose of an event


  3. Attitudesinterferes with or disrups communication


  4. Competent Communicatorcreates meaning, sends, and receives messages, and exchanges meaning


  5. Skillsthings needed to do a job and complete task effectively


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