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5 Written questions

5 Matching questions

  1. Context
  2. barrier
  3. Role
  4. Relationship Skills
  5. Appropriateness
  1. a situation in which communication occurs
  2. b blocks communication
  3. c what is suitable for a specific situation
  4. d things needs to nurture and maintain goodwill with people (tacy, courtesy, respect)
  5. e part played in a specific setting or situation

5 Multiple choice questions

  1. know behavior that is necessary
  2. things needed to do a job and complete task effectively
  3. provides space through which message must pass, determines method to send
  4. tone in which interaction takes place, influences emotional, attitudinal, and intellectual tone of communication
  5. creates meaning, sends, and receives messages, and exchanges meaning

5 True/False questions

  1. Self Standardknow behavior that is necessary


  2. physical environmentsituation in which communication occurs


  3. Occasion Standardknow behavior that is necessary


  4. Normstated or implied expectation


  5. messageconveys meaning, feeling, and various kinds of energy from sender; info exchanged between communicators


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