Chapter 4 Ethics and Social Responsibility

43 terms by nsheth978 

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MANA 3335

ethics

the set or moral principles or values that defines right and wrong for a person or group

ethical behavior

behavior that conforms to a society's accepted principles of right and wrong

workplace deviance

unethical behavior that violates organizational norms about right and wrong

production deviance

unethical behavior that hurts the quality and quantity of work produced

property deviance

unethical behavior aimed at the organization's property or products

employee shrinkage

employee theft of company merchandise

political deciance

using on's influence to harm others in the company

personal aggression

hostile or aggressive behavior toward others

ethical intensity

the degree of concern people have about an ethical issue

magnitude of consequences

the total harm or benefit derived from an ethical decision

social consensus

agreement on whether behavior is bad or good

probability of effect

the chance that something will happen that results in harm to others

temporal immediacy

the time between an act and the consequences the act produces

proximity of effect

the social, psychological, cultural, or physical distance between a decision maker and those affected by his or her decisions

concentration of effect

the total harm or benefit that an act produces on the average person

preconventional level of moral development

the first level of moral development, in which people make decisions based on selfish reasons

conventional level of moral development

the second level of moral development, in which people make decisions that conform to societal expectations

postconventional level of moral development

the third level of moral development, in which people make decisions based on internalized principles

principles of long-term self-interest

an ehtical principle that holds that you should never tae any action that is not in your or your organization's long-term self-interest

principle of personal virtue

an ethical principle that holds that you should never do anything that is not honest, open, and truthful and that you would not be glad to see reported in the newspapers or on TV

principle of religious injunctions

an ethical principle that holds that you should never take any action that is not kind and that does not build a sense of community

principle of government requirements

an ethical principle that holds that you should never take any action that violates the law, for the law represents the minimal moral standard

principle of utilitarian benefits

an ethical principle that holds that you should never take any action that does not result in greater good for society

principle of individual rights

an ethical principle that holds that you should never take any action that infringes on others' agreed-upon rights

principle of distributive justice

an ethical principle that holds that you should never take any action that harms the least fortunate among us: the poor, the uneducated, the umemployed

overt integrity test

a written test that estimates job applicant' honesty by directly asking them what they thin or feel about theft or about punishment of unethical behaviors

personality-based integrity test

a written test that indirectly estimates job applicant's honesty by measuring psychological traits, such as dependability and conscientiousness

whistleblowing

reporting others' ethics violations to management or legal authorities

social responsibility

a business's obligation to pursue policies, make decisions, and take actions that benefit society

shareholder model

a view of social responsibility that holds that an organization's overriding foal should be profit maximization for the benefit of shareholders

stakeholder model

a theory of corporate responsibility that holds that managements' most important responsibility, long-term survival, is achieved by satisfying the interests of multiple corporate stakeholders

stakeholders

persons or groups with ta "stake in a company's action

primary stakeholder

any group on which an organization relies for its long-term survival

secondary stakeholder

any group that can influence or be influenced by a company and can affect public perceptions about the company's socially responsible behavior

economic responsibility

a company's social responsibility to make a profit by producing a valued product or service

legal responsibility

a company's social responsibility to obey society's laws an regulations

ethical responsibility

a company's social responsibility not to violate accepted principles of right and wrong when conducting its buiness

discretionary responsibilities

the social roles that a company fulfills beyond its economic, legal, and ethical responsibilities

social responsiveness

refers to a company's strategy to respond to stakeholders' economic, legal, ethical, or discretionary expectations concerning social responsibility

reactive strategy

a social responsiveness strategy in which a company does less than society expects

defensive strategy

a social responsiveness strategy in which a company admits responsibility for a problem buy does the least requited to meet societal expectations

accommodative strategy

a social responsiveness strategy in which a company accepts responsibility for a problem and does all that society expects to solve that problem

proactive strategy

a social responsiveness strategy in which a compnay anticipates a problem before it occurs and does more than society expects to take responsibility for and address the problem

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