Much of the work personnel selection involves measuring characteristics of people to determine who will be accepted for job openings.
A measure must be reliable to have validity.
Generalizability is defined as the degree to which the validity of a selection method established in one context extends to other contexts.
The Age Discrimination in Employment Act protects employees over the age of 50.
Under the Americans with Disabilities Act, employers may require job applicants to submit to a medical examination prior to a conditional offer of employment.
Performance management is the process through which managers ensure that employees' activities and outputs are congruent with the organization's goals.
A performance planning and evaluation (PPE) system is any system that seeks to tie the formal performance appraisal process to the company's strategy by specifying at the beginning of the evaluation period the types and level of performance that must be accomplished in order to achieve the strategy.
Managers are often uncomfortable confronting employees with their performance weaknesses.
Multifaceted rankings require managers to rank employees within their departments from highest performer to poorest performer.
The assumption of Pareto analysis is that the majority of problems are the result of a small number of causes.
Leniency reflects that a manager rates all employees in the middle of the scale.
Appraisal politics refers to evaluators purposefully distorting a rating to achieve personal or company goals.
Training focuses on improving employees' performance in their current jobs, while development prepares them for other jobs.
In a protean career, employees take much more responsibility for managing their own careers than in a traditional career.
The Myers-Briggs Type Indicator (MBTI) is a valuable tool for understanding communication styles, appraising employees' performance, and evaluating employees' promotion potential.
Performance appraisal is the process of measuring employees' performance.
Downward feedback is a performance appraisal process for managers.
Job rotation helps employees gain a greater appreciation for company goals and improves their problem-solving skills.
Transfers, unlike promotions, generally do not involve increased job responsibilities or increased compensation.
Most mentoring relationships develop informally as a result of interests and values shared by the mentor and protégé.
The glass ceiling is a barrier to advancement to high-level jobs in the company that adversely affects women and minorities.
If the job conditions cannot be changed, a dissatisfied worker may be able to solve the problem by leaving the job.
Involuntary turnover is turnover initiated by employees.
If a measure of some supposedly stable characteristic such as intelligence is reliable, then the score a person receives based on that measure will ______ over time and in different contexts.
Make the test easier
Which of the following is not a way to increase the reliability of a test?
Youth discrimination Act of 1995
Which of the following is not one of the three primary federal laws that form the basis for the majority of suits filed by job applicants?
The situational interview is the most widespread selection method employed in organizations.
An "in-basket" test is an example of a work sample test for managerial positions.
During an interview for a sales position, you are asked the following question: "Suppose one of your clients refuses to speak to you after you lost one of his orders; what would you do to regain his business?" What type of interview question is this?
_____ is an interview procedure where applicants are confronted with specific issues, questions, or problems that are likely to arise on the job.
What type of ability is concerned with the speed and accuracy with which one can solve arithmetic problems of all kinds?
Whether they actually reduce on-the-job accidents and injuries
Major controversies surrounding drug tests include all but one of the following. Name the exception.
The process through which an organization gets information on how well an employee is doing his or her job is called
Causes of deficient aspects of employee's performance includes all of the following except
______ ranking consists of a manager looking at a list of employees, deciding who is the best employee, and crossing that person's name off the list. From the remaining names, the manager decides who the worst employee is and crosses that name off the list—and so forth.
The technique that ranks employees into predetermined categories or groups according to performance is called
The approach to measure and manage performance that focuses on the extent to which individuals possess desirable characteristics is called the
The performance management approach that requires managers to keep a record of specific examples of effective and ineffective performance is called
Management by objectives
In what type of system are annual goals established and passed down through the organization?
If a student evaluating his or her professor at the end of term rates the professor low on all performance criteria due to dissatisfaction with the professor's grading scale, the student has likely committed which rater error?
Use of work experiences is high in training, but low in development
Which one of the following is not true of the comparison between training and development trtraining and development?
In the Myers-Briggs Type Indicator (MBTI), extroverts gain energy through
What type of test is used to determine if employees have the personality characteristics necessary to be successful in specific managerial jobs?
Leaderless group discussions in assessment centers are designed to measure
The 360-degree feedback process
is a special case of upward feedback from subordinates and others.
is experienced, productive senior employee who help develop a less experienced employee.
The employer or the employee
Under the doctrine of employment-at-will, who may sever the employment relationship?
What type of counseling helps displaced employees manage the transition from one job to another?
Pay level and benefits
Pay satisfaction deals with
a set of behaviors that dissatisfied individuals enact to avoid the work situation.