Management Chapter XIV
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Created by:
AgentPenguin on December 5, 2010
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16 terms
Terms | Definitions |
|---|---|
 Operations management | The management of any aspect of the product system that transforms inputs into finished goods and services. |
| Production system | The system that an organization uses to acquire inputs, convert the inputs into outputs, and dispose of the outputs. |
| The goals of operations management | 1. Improving responsiveness to customers. 2. Improving quality. 3. Improving efficiency. |
| Managers needs to design production systems that produce products that are 1) High Quality 2) Low cost 3) Features rich. This could be achieved via: | 1) Flexible manufacturing systems. 2) Just in time inventory. 3) New information systems and technologies. |
| Customer relationship management | Uses IT to develop an ongoing relationship with customers. Interconnects sales, after-sales service, and support, and marketing. |
| Improving quality | -Higher responsiveness to customers. -Creates brand name recognition. -Lower waste. -Improves productivity. -Reduces operating costs. -Higher profits. |
| Improving efficiency--term | Reducing the inputs required to produce a given output increases the efficiency of a production system. |
| Improving efficiency--methods | Facilities layout, Flexible manufacturing, Just in time. |
| Facilities layout | Designing the machine-worker interface to increase production system efficiency. |
| Flexible manufacturing | Reduce the setup costs associated with a production system. Reduce machine and worker idle times. |
| Just in time | System in which parts arrive at an organization when they are needed, not before. |
| Facilities layout--product layout | Machines are organized so that each operation is performed at work stations arranged in a fixed sequence. |
| Facilities layout--process layout | -Self contained work stations not organized in a fixed sequence. -Provides flexibility in making a wide variety of products tailored to customers. |
| Facilities layout--fixed position layout | -The product stays in one spot. -Components produced at remote stations are brought to the production location for the final assembly. |
| Self managed work teams | -Produces an entire product instead of parts for it. -Team members learn all team tasks and move from job to job. -Team members also assume responsibility for work and vacation scheduling, ordering materials, and hiring new members. -Advantages being: increase of efficiency of 30% or more, cost savings arise from eliminating supervisors and creating a flatter organizational hierarchy. |
| Process reengineering | The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. |
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