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4 Written questions

4 Multiple choice questions

  1. General agreement; willingness of all members of a group to go along with a particular solution or action.
  2. Discussion with a view to reaching agreement; talking about a conflict where both parties give and take to reach a resolution.
  3. Helping to settle differences by having someone (a mediator) go between opposing parties, negotiating with each and suggesting non-binding resolutions.
  4. A person who helps a meeting or negotiation to run smoothly and effectively; one who disencumbers group process (Facilitates) to make way for mutually satisfying conflict resolution and action.

3 True/False questions

  1. ArbitrationBinding settlement of a dispute by an impartial third party called an arbitrator, for example by a judge or jury.


  2. diffuseTo scatter, dilute, or confuse a problem so as to make confrontation less likely and resolution impossible or postponed.


  3. StrikeA nonviolent watch or silent demonstration to protest, honor, or express concern, and sometimes to encourage others to do likewise.


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