4 Written questions
4 Multiple choice questions
- General agreement; willingness of all members of a group to go along with a particular solution or action.
- Discussion with a view to reaching agreement; talking about a conflict where both parties give and take to reach a resolution.
- Helping to settle differences by having someone (a mediator) go between opposing parties, negotiating with each and suggesting non-binding resolutions.
- A person who helps a meeting or negotiation to run smoothly and effectively; one who disencumbers group process (Facilitates) to make way for mutually satisfying conflict resolution and action.
3 True/False questions
Arbitration → Binding settlement of a dispute by an impartial third party called an arbitrator, for example by a judge or jury.
diffuse → To scatter, dilute, or confuse a problem so as to make confrontation less likely and resolution impossible or postponed.
Strike → A nonviolent watch or silent demonstration to protest, honor, or express concern, and sometimes to encourage others to do likewise.