5 Written Questions

1. a team created to complete specific, one-time projects or tasks within a limited time
2. informally agreed-on standards that regulate team behavior
3. behavior in which team members withhold their efforts and fail to perform their share of work
4. the fourth and final stage of team development, in which performance improves because the team has matured into an effective, fully functioning team
5. the first stage of team development, in which team members meet each other, form initial impressions, and begin to establish team norms

5 Matching Questions

1. norming
2. employee involvement team
3. team diversity
4. traditional work group
5. team level

1. a the third stage of team development, in which team members begin to settle into their roles, group cohesion grows, and positive team norms develop
2. b the variances or differences in ability, experience, personality, or any other factor on a team
3. c a group composed of two or more people who work together to achieve a shared goal
4. d the average level of ability, experience, personality, or any other factor on a team
5. e team that provides advice or makes suggestions to management concerning specific issues

5 Multiple Choice Questions

1. a team that has the characteristics of self-managing teams but also controls team design, work tasks, and team membership
   1. self-designing team
   2. virtual team
   3. self-managing team
   4. project team
2. a compensation system in which companies share the financial value of performance gains, such as productivity, cost savings, or quality, with their workers
   1. storming
   2. de-storming
   3. gainsharing
   4. norming
3. compensation system that pays employees for learning additional skills or knowledge
   1. project team
   2. work team
   3. virtual team
   4. skill-based pay
4. a team composed of geographically and/or organizationally dispersed coworkers who use telecommunication and information technologies to accomplish an organizational task
   1. project team
   2. work team
   3. virtual team
   4. team level
5. a reversal of the storming phase, in which the team's comfort level decreases, team cohesion weakens, and angry emotions and conflict may flare
   1. de-norming
   2. de-storming
   3. de-forming
   4. storming

5 True/False Questions

1. interpersonal skills → the average level of ability, experience, personality, or any other factor on a team

   True        False

2. de-forming → a reversal of the forming stage, in which team members position themselves to control pieces of the team, avoid each other, and isolate themselves from team leaders

   True        False

3. cross-functional team → a team composed of employees from different functional areas of the organization

   True        False

4. self-managing team → a team that has the characteristics of self-managing teams but also controls team design, work tasks, and team membership

   True        False

5. de-norming → a reversal of the norming stage, in which team performance begins to decline as the size, scope, goal, or members of the team change

   True        False