Ch. 3. Emotions, Attitudes, and Job Satisfaction- Organizational Behavior, 11th Edition (Wiley Press)

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When we're feeling good there's hardly anything better. But when we're feeling down, it takes a toll on us and possibly others. OB scholars are very interested in emotions, attitudes, and job satisfaction.

always have an object or something to trigger them

emotions

According to EI, the ability to think before acting and to ontrol disruptive impulses is

self-management

_______ emotions help individuals stay aware of and regulate their relationships with others while _________emotions refer to individuals' feelings based on information external to themselves.

self conscious; social

Pity, envy and jealousy are examples of

social emotions

Social emotions refer to

an individuals feelings based on information external to himself or herself

Emotional labor requirements are especially important in the for of

flight attendants

The frequency and intensity of emotions

have been show to vary across cultures

Affective Events Theory includes

-work environment
-work events
-personal predispositions
-job satisfaction

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedents while the _________ component is an intention to behave in a certain way based on your specific feelings or attitudes.

affective....behavioral

Whic work attitude feflects feelings that the job servers one's financial, development, and professional interest?

rational commitment

The combination of high job involvement and organizational commitment creates what the Gallop Organization has called

employee engagement

IF John is stealing money from his employer, he is engaging in what type of behaviors?

Counterproductive behaviors

is the range of feelings in the forms of emotions and moods that people experience in their life context.

Affect

are strong positive or negative feelings directed toward someone or something.

Emotions

is an ability to understand emotions and manage relationships effectively.

Emotional intelligence

is the ability to understand our emotions and their impact on us and others.

Self-awareness

is the ability to empathize and understand the emotions of others.

Social awareness

is the ability to think before acting and control disruptive impulses.

Self- management

is the ability to establish rapport with others to build good relationships.

Relationship management

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