1.
Advising: A listening response in which the receiver offers suggestions about how the speaker should deal with a problem.
2.
Ambushing: A style of listening in which the speaker will carefully listen to you, but only because he or she is collecting information that will be used to attack what you have to say.
3.
Analyzing: A listening response in which the listener offers an interpretation of a speaker's message.
4.
Attending: A phase of the listening process in which the communicator focuses on a message, excluding other messages.
5.
Closed Questions: Questions that limit the range of possible responses, such as questions that seek a yes or no answer.
6.
Counterfeit Questions: Questions that are disguised attempts to send a message rather than elicit information.
7.
Defensive Listening: When the listener takes innocent comments as personal attacks.
8.
Empathizing: A listening response that conveys the sender's attitude rather than simply offering an objective description.
9.
Evaluating: A response that appraises the sender's thoughts or behaviors in some way.
10.
Filling in Gaps: A listening habit that involves adding details never mentioned by a speaker to complete a message.
11.
Hearing: The process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain.
12.
Insulated Listening: A style in which the receiver ignores undesirable information.
13.
Listening: The process of making sense of others' spoken words.
14.
Listening Fidelity: The degree of congruence between what a listener understands and what the message sender was attempting to communicate.
15.
Mindful listening: Giving careful and thoughtful attention and responses to the messages we receive.
16.
Mindless Listening: When we react to others' messages automatically and routinely, without much mental investment.
17.
Open Questions: Questions that allow for a variety of extended responses.
18.
Paraphrasing: Feedback that restates, in your own words, the message you thought the speaker sent.
19.
Pseudolistening: An imitation of actual listening, giving the appearance of being attentive.
20.
Questioning: When the listener asks the speaker for additional information.
21.
Remembering: A phase of the listening process in which a message is recalled.
22.
Responding: Giving observable feedback to the listener.
23.
Selective Listening: When people respond only to the parts of a speaker's remarks that interest them, rejecting everything else.
24.
Silent Listening: Staying attentive and nonverbally responsive without offering any verbal feedback.
25.
Sincere Questions: Genuine attempts to elicit information to others.
26.
Stage Hogging: A listening style in which the receiver is more concerned with making his or her own point than in understanding the speaker.
27.
Supporting: Responses that reveal the listener's solidarity with the speaker's situation.
28.
Understanding: A stage of the listening process in which the receiver attaches meaning to a message.
