KOSSA Business Test 2011

23 terms by tosha2011

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One of the most efficient ways to organize work on your desk in the office is with the use of?

A.) A desk organizer with labeled trays.
B.) Several computer disks.
C.) Organized stacks of papers.
D.) A multitude of file folders.

A.) A desk organizer with labeled trays

Which of the following BEST illustrates the need to maintain confidentiality and sensitivity of company information.
A.) You might embarrass the company and cause a financial loss.
B.) There might be disciplinary action taken against you.
C.) The company might be sued.
D.) Customers may lose confidence in your company.

D.) Customers may lose confidence in your company.

Photocopying a document is an important role in the records management system.
This process of making copies is called _____.
A.) Desktop publishing
B.) Sorting
C.) Centralization
D.) Reprographics

D.) Reprographics.

Which of the following is NOT true when filling out a preprinted form?
A.) Make sure all information is up-to-date and accurate.
B.) Write legibly with black ink.
C.) Do not leave any area blank.
D.) Write legibly with a pencil.

D.) Write legibly with a pencil.

It is your responsibility to upgrade the software program on your computer for Office 97 to Office 2000. The least time-consuming method to perform this function would be to:
A.) Install Office 200, then remove Office 97
B.) Remove Office 97, then install Office 2000
C.) Install Office 2000, answering the prompts for computer to remove Office 97
D.) Notify a system analyst.

C.) Install Office 2000, answering the prompts for computer to remove Office 97

An example of poor ethical behavior is/are

A.) Discussing a customer's account with a relative.
B.) Pocketing the $.25 that the teller drawer was over.
C.) Making personal phone calls during working hours.
D.) All of the above

D.) All of the above.

Most word processing software allows you to print a list of all the files within a particular directory or subdirectory. In order to do this, you must first access the menu:
A.) File
B.) insert
C.) View
D.) Format

A.) File

A young man is going on an employment interview at a business office. Which of the following items should he be careful to polish for the interview?
A.) His briefcase
B.) His Watchband
C.) His belt
D.) His shoes

D.) His shoes

The person in a large corporation who usually greets the visitors and clients is typically called the

A.) Executive assistant
B.) Secretary
C.) Administrative Assistant
D.) Receptionist

D.) Receptionist

Which of the following is NOT an example of a diverse workplace:
A.) Women and me
B.) Same age groups
C.) Various ethnic backgrounds
D.) Various socio-economic backgrounds.

B.) Same Age Groups

When sending e-mail, one should NEVER:
A.) Use abbr.
B.) Use all CAP LETTERS
C.) Write as briefly as possible
D.) Send it to more than one person

B.) Use all cap letters

When a worker has been away from the office, message:
A.) should be answered in order received
B.) should be answered in the order of importance.
C.) Can wait until the worker has had time to catch up on paperwork.
D.) Should be answered within a week.

B.) Should be answered in order of importance.

A bank reconciliation for checking account should be performed:
A.) Daily
B.) Weekly
C.) Monthly
D.) Bi- monthly

C.) Monthly

If unwelcome advances are made toward an employee, this is an example of:
A.) harassment
B.) Discrimination
C.) Ethics
D.) All of the above

A.) Harassment

What is the most efficient method to archive inactive records:
A.) Floppy disk
B.) Microfiche
C.) Computer hard drive
D.) Filing cabinet

B.) Microfiche

Which of the following best illustrates nondiscriminatory behavior?
A.) Giving people of your race a better position
B.) Telling a person of a different race that there are no positions available when there are.
C.) Assisting all customers in a timely and consistent manner
D.) not allowing an employee of a particular ethnic background to serve on a committee.

C.) Assisting all customers in a timely and consistent manner.

The following items are necessary to scan data or graphics electronically into a word processing document?
A.) computer, digital camera, printer, word processing software.
B.) Computer, scanner, printer, word processing software
C.) Computer, scanner, scanning software, word processing software
D.) Computer, digital camera, scanner, word processing software.

C.) Computer, scanner, scanning software, word processing software

What command from the Edit menu is used to delete paragraphs from one location in the document and move them to another location?
A.) Copy/paste
B.) cut/paste
C.) Delete
D.) undo

B.) cut/paste

What is the preferred color of paper to use for letters of application?
A.) blue
B.) Yellow
C.) white
D.) pink

C.) white

In most software programs. the following key is commonly used to locate Help.
A.) escape
B.) home
C.) F1
D.) control

C.) F1

Which of the following tasks cannot be completed in the print dialogue box?
A.) Chose the printer you want to use.
B.) print preview the document
C.) specify number of copies to print
D.) print all pages in a range

B.) print preview the document

Which of the following BEST defines "equity"
A.) The act of working with others willingly
B.) The act of recognizing or stating the difference.
C.) the act of making a distinction in favor or against one person or thing.
D.) The act of showing justness or impartiality

D.) The act of showing justness or impartiality

David was asked by his supervisor to participate in a task force to develop new procedures for company invoices. Which of the following statements BEST describes why David should participate in the task force?
A.) David will be able to set the procedures he wants set.
B.) David will work with a team to set procedures that will benefit the company
C.) David will make a good impression on his supervisor.
D.) David will be able to socialize with his co-workers

B.) David will work with a team to set procedures that will benefit the company

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