the actual actions or behaviors worker engages in (not evaluative)
evaluation of results of performance
Ratio of effectiveness (output) to cost of achieving level of effectiveness (input). Ex: if results of performance are modest, but lots of costs to do that performance then productivity is low.
According to Campbell's model of job performance what are the 3 direct determinants of job performance?
Declarative knowledge (DK), procedural knowledge (PK) and motivation (M)
Describe example of DK
Knowledge about facts and things; an understanding of a given tasks requirements. Facts. Principles. Goals. Self-knowledge.
Describe example of PKS
Knowing how to do things. Cognitive skills. psychomotor skill. physical skill. self-management skill. interpersonal skill.
Describe example of Motivation
Choices which individuals make. Choice to perform. Level of effort. Persistence of effort.
Describe the variables that have an indirect effect on performance
ability, personality, interest, training, experience, motivators
What are the Three essential performance components according to Campbell?
core task proficiency, demonstrated effort, maintenance of personal discipline
List 2 criterion errors
deficiency and contamination
Describe the Ultimate Criterion (theoretically)
It is the ideal measure of all relevent aspects of job performance. Measure that summarizes performance.
define "actual criterion"
actual measure of job performance obtained
differences between ultimate criterion and actual criterion represent WHAT?
imperfections in measurement----deficiency or contamination.
define criterion deficiency
When actual criterion is missing information that is part of behavior one is trying to measure
define criterion contamination
When actual criterion includes information unrelated to the behavior one is trying to measure.