Chapter 18 Crew Resource Management
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Created by:
Schultee013 on March 1, 2011
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18 terms
Terms | Definitions |
|---|---|
 CRM | Crew Resource Management. |
| Two reasons why holes appear in defensive layers | Active failure- unsafe acts committed by people who are in direct contact with situation or system. Not wearing a seat belt. Latent Conditions- inevitable "resident pathogens" within a system |
| Laten Conditions | Have two adverse effects. They can translate in to error provoking conditions within the workplace. ie; time pressure, under staffing,bad equipment Secondly they can create long lasting holes in the defense ie: untrustworthy alarms,unworkable procedures. |
| CRM has three activities | avoidance..entrapment..mitigating consequences |
| Error Avoidance | Provides the best opportunity for trapping and preventing errors from becoming a catastrophe. |
| Entrapped | Errors that are avoided are trapped at this level |
| Mitigation | This is were errors slip through the first two phases. This is were emergency responders minimize effect. |
| Six ares the CRM covers in the Fire Service | Communication skills..Teamwork..task allocation..critical decision making..situational awareness..debriefing. |
| Communication | Freedom of question is encouraged..Inquiry is questioning a situation that causes concern. Advocacy is a statement of opinion that recommends a proper course of action. These two require the most attention and work. |
| Triangle of Leadershipq | Effective leadership..Trust and respect..Leadership Skills |
| TRue respect is based on three competencies | Personal-persons own internal strengths,capabilities and charcter Technical-perform a task that requires specific skill Social-interact with other people |
| Followership | Is the appropriate actions for those who led. |
| 4 areas that a follower shoud asseses in order to be part of a team | Physical condition..Mental condition..Attitude..Understanding human behavior |
| Decision Making is improved through | Training a lot..good communication skills..pre incident planning |
| Situational Awareness | Acurate perception of what is going on around you.. |
| Six steps for maintaining Scene Situational Awareness | Fight the Fire..Asses problems in the avaiable time..Gather info. from all sources..Choose the best option..Monitor results and alter the plan as necessary..Beware of situational loss factors.. |
| Situational Loss Factors | Ambiguity- event, order or message that has more than one meaning Distraction Fixation Overload Complacency Improper procedure Unresolved descrepency Nobody fighting the fire |
| Five steps to a debriefing | Just the facts..What did you do..What went wrong..What went right..What are you going to do about it |
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