4 Written Questions

1. True
2. Globalizing
3. Procurement
4. competitive strategy

3 Multiple Choice Questions

1. the amount of money that a consumer is willing to pay for a resource, product, or service
   1. Porter defined value of a value chain as ________.
   2. An organization's goals are determined by its ________.
   3. Reducing costs can cause businesses to:
   4. Organizations can lock in customers by:
2. gain a competitive advantage
   1. Porter defined value of a value chain as ________.
   2. An organization's goals are determined by its ________.
   3. Organizations can lock in customers by:
   4. Reducing costs can cause businesses to:
3. Differentiation of services
   1. Which of the following is one of the three principles of product implementation for a competitive advantage?
   2. Which of the following is NOT one of Porter's competitive strategies?
   3. Which of the following is NOT a primary activity in Porter's value chain?
   4. Which of the following is NOT a support activity on Porter's value chain?

3 True/False Questions

1. Organizations can lock in customers by: → establishing high switching costs

   True        False

2. Which of the following is NOT a support activity on Porter's value chain? → Procurement

   True        False

3. Dell computers established an alliance with Intel to gain a competitive advantage. → Globalizing

   True        False