The ability to understand people is the key to:
You are in a better position to do your job professionally when you:
Clearly understand the motives & needs of others.
Central to a stylist's success is:
Excellent customer service.
The single most important communication tool that should be done prior to any client service is the:
A form used to record information on a new client is also known as a:
Listening to a client & then repeating in your own words what you think the client is telling you is known as:
To reiterate everything to a client during the consultation process means to:
Repeat in measured, precise terms.
If you experience any problems with colleagues, the best way to resolve them is to:
Speak with them directly & privately.
The individual in the salon that has the most responsibility for how the salon is run in terms of daily maintenance, operations, & client service is the:
Communication can be defined as:
The art of effectively sharing information between two or more people.
An excellent time to discuss your progress with the salon owner or your employer is during a(n):
In the event that a situation is beyond your control, the key to handling your reactions is to:
Communicate past the issue.
In handling a client who is dissatisfied with a service, the ultimate goal is to:
Make the client happy.
A good customer service practice to develop if you are behind schedule is to:
Call to inform your client about the delays.
To be successful, it is important for your career to:
Participate proactively by communicating your desires & interests.