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The ability to understand people is the key to: Operating effectively. You are in a better position to do your job professionally when you: Clearly understand the motives & needs of others. Central to a stylist's success is: Excellent customer service. The single most important communication tool that should be done prior to any client service is the: Client consultation. A form used to record information on a new client is also known as a: Client questionnaire. Listening to a client & then repeating in your own words what you think the client is telling you is known as: Reflective listening. To reiterate everything to a client during the consultation process means to: Repeat in measured, precise terms. If you experience any problems with colleagues, the best way to resolve them is to: Speak with them directly & privately. The individual in the salon that has the most responsibility for how the salon is run in terms of daily maintenance, operations, & client service is the: Salon manager. Communication can be defined as: The art of effectively sharing information between two or more people. An excellent time to discuss your progress with the salon owner or your employer is during a(n): Employee evaluation. In the event that a situation is beyond your control, the key to handling your reactions is to: Communicate past the issue. In handling a client who is dissatisfied with a service, the ultimate goal is to: Make the client happy. A good customer service practice to develop if you are behind schedule is to: Call to inform your client about the delays. To be successful, it is important for your career to: Participate proactively by communicating your desires & interests.