IPC- Ch. 6: Effective Listening

32 terms by Amwillis

Create a new folder

Advertisement Upgrade to remove ads

hearing

the physical process of letting in audible stimuli without focusing on the stimuli

working memory theory

theory that states that we can pay attention to several stimuli and simultaneously store stimuli for future reference

listening

the dynamic, transactional process of receiving, recalling, rating, and responding to stimuli, messages, or both

four "Rs" of listening

four components of the listening process: receiving, responding, recalling, and rating

receiving

the verbal and nonverbal acknowledgement of a message

mindless

being unaware of the stimuli around us

responding

providing observable feedback to a sender's message

recalling

understanding a message, storing it for future encounters, and remembering it later

chunking

placing pieces of info into manageable and retrievable sets

rating

evaluating or assessing a message

opinion

a view, judgement, or appraisal based on our beliefs or values

American Sign Language (ASL)

a visual rather than auditory form of communication that is composed of precise hand shapes and movements

message overload

the result when senders receive more messages than they can process

multitasking

simultaneous performance of two or more tasks

conversational narcissism

engaging in an extreme amount of self-focusing during a convo, to the exclusion of another person

listening gap

time difference b/t our mental ability to interpret words and the speed at which they arrive at our brain

selective listening

responding to some parts of a message and rejecting others

talkaholic

a compulsive talker who hogs the conversational stage and monopolizes encounters

pseudolisten

to pretend to listen by nodding our heads, looking at the speaker, smiling at the appropriate times, or practicing other types of attention feigning

gap fillers

listeners who think they can correctly guess the rest of a story a speaker is telling and don't need the speaker to continue

defensive listening

viewing innocent comments as personal attacks or hostile criticisms

ambushing

listening carefully to a message and then using the info later to attack the sender

listening style

a predominant and preferred approach to listening to the messages we hear

people-centered listening style

a listening style associated with concern for other people's feelings or emotions

action-centered listening style

listening style associated with listeners who want messages to be highly organized, concise, and error-free

second-guess

to question the assumptions underlying a message

content-centered listening style

listening style associated with listeners who focus on the facts and details of a message

time-centered listening style

listening style associated with listeners who want messages to be presented briefly and clearly

empathy

the process of identifying with or attempting to experience the thoughts, beliefs, and actions of another

nonjudgemental feedback

feedback that describes another's behavior and then explains how that behavior made us feel

paraphrasing

restating the essence of a sender's message in our own words

dialogue enhancers

supporting statements such as "I see" or "I'm listening," that indicate we are involved in a message

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions above and try again

Example:

Reload the page to try again!

Reload

Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

NEW! Voice Recording

Create Set