1.
Apple Ethics*
M.14.01
Describe the purpose of Apple's business conduct helpline: ...
2.
Apple Ethics*
M.14.02
Describe what to expect when using Apple's business conduct helpline: ...
3.
Apple Ethics*
M.14.03
Identify what information Apple collects and how it is used: ...
4.
Apple Ethics*
M.14.04
Define under what circumstances Apple may disclose personal information: ...
5.
Basic Computer Theory and Terms*
M.01.01
Kernel Panic: Kernel Panic
A kernel panic is a type of error that occurs when the core (kernel) of an operating system receives an instruction in an unexpected format, or that it fails to handle properly.
6.
Basic Computer Theory and Terms*
M.01.01
Shut Down: Shut Down
In comparison to starting up, the process of logging out or shutting down is simpler. After a user selects Log Out, Restart, or Shut Down and confirms the action, loginwindow quits all of the user's applications, and if appropriate, resets hardware and restarts or shuts down the computer.
7.
Basic Computer Theory and Terms*
M.01.01
Sleep
On All Computers: Sleep
* The microprocessor goes into a low-power mode
* Video output is turned off, and the connected display may turn off as well, or enter its own idle state
* Apple-supplied hard disks spin down
* Third-party hard disks may spin down
***On PowerBooks, iBooks, MacBooks, and MacBook Pro portable computers:
8.
Basic Computer Theory and Terms*
M.01.01
Startup: Startup
The activity of looking for resources and reading those resources with the goal of presenting an environment the user can interact with is called the startup process.
9.
Diagnostics*
M.04.01
Identify when Apple Service Diagnostic should be used.: ...
10.
Diagnostics*
M.04.02
Given a specific troubleshooting scenario, identify the correct hardware diagnostic to isolate and resolve the issue.: ...
11.
Diagnostics*
M.04.03
Given a set of instructions and specified equipment, configure a centralized diagnostic system.: ...
12.
ESD Precautions*
M.07.: ...
13.
ESD Precautions*
M.07.01
Correctly identify the effects of ESD damage on a given IC component.: ...
14.
ESD Precautions*
M.07.02
Identify the correct tools to use in an ESD-safe working environment.: ...
15.
ESD Precautions*
M.07.03
Use proper tools, equipment, and procedures to configure a workspace that minimizes or eliminates the occurrence of electrostatic discharge damage.: ...
16.
Hardware Service Issues*
M.11.01
Given an Apple hardware device, identify the model and technical specifications of that device.: ...
17.
Hardware Service Issues*
M.11.02
Use Apple systems and a given serial number to identify the AppleCare-specific name for that product.: ...
18.
Hardware Service Issues*
M.11.03
Use Apple documentation to locate the serial number of a given product.: ...
19.
Hardware Tools*
M.05: ...
20.
Hardware Tools*
M.05.01
Given a hardware service repair and the correct Apple technical documentation for a specified supported product, identify specialized tools/fixtures or procedures required to service that product.: ...
21.
Hardware Tools*
M.05.02
Verify the functional state of the battery on a given Mac system.: ...
22.
Identifying Accidental Damage *
M.13.01
Identify portable Mac systems that exhibit accidental damage.: ...
23.
Identifying Accidental Damage *
M.13.02
Identify correct responses to these customer objections.: ...
24.
iMac*
M.16.03
Given a hardware service repair and the correct Apple technical documentation for a specified supported product, identify the service and safety issues for that product.: ...
25.
Liquid Crystal Displays*
M.10.01
Describe causes of pixel anomalies: Each subpixel has a corresponding transistor that is responsible for turning that subpixel on or off.
A pixel stuck either on or off is known as a pixel anomaly. A faulty transistor results in a subpixel anomaly and due to current manufacturing methods, a certain number of subpixel anomalies is considered acceptable.
26.
Liquid Crystal Displays*
M.10.02
Diagnose five common pixel defects.: # Pixel anomaly (or anomalies) on display
# No video and display is dark
# No video and display is bright white
# Video is present but faint and difficult to read and display is dark
# Video is garbled on the display
27.
Liquid Crystal Displays*
M.10.03
Describe similarities and differences between CCFL and LED LC: LCDs with CCFL backlighting have a continuous light source across the width of the screen.
LCDs with LED backlighting have points of light within the screen area.
An inverter board for converting DC to AC is not needed for LED LCDs. While CCFLs require stepped-up AC voltage to operate, LEDs are low voltage DC devices.
28.
M.02.02
Match customer issues to related technologies.: ...
29.
Mac mini*
M.15.03
Given a hardware service repair and the correct Apple technical documentation for a specified supported product, identify the service and safety issues for that product.: ...
30.
Mac Pro*
M.17.02
Using Apple technical documentation as a reference, remove and then replace a specified component of a given supported product in the time allocated for that take-apart procedure.: ...
31.
Mac Pro*
M.17.03
Given a hardware service repair and the correct Apple technical documentation for a specified supported product, identify the service and safety issues for that product.: ...
32.
MacBook Air*
M.19.03
Given a hardware service repair and the correct Apple technical documentation for a specified supported product, identify the service and safety issues for that product.: ...
33.
MacBook Pro*
M.20.03
Given a hardware service repair and the correct Apple technical documentation for a specified supported product, identify the service and safety issues for that product.: ...
34.
MacBook*
M.18.03
Given a hardware service repair and the correct Apple technical documentation for a specified supported product, identify the service and safety issues for that product.: ...
35.
Power Management*
M.09: ...
36.
Power Management*
M.09.01
Explain the different power and operating modes in Apple systems.: ...
37.
Power Management*
M.09.02
Describe five power saving techniques for Apple systems.: ...
38.
Power Management*
M.09.03
Describe how to calibrate a portable system's main battery to ensure optimal battery performance.: ...
39.
Power Management*
M.09.04
State which AC power adapter works with a specified Apple portable model.: ...
40.
References*
M.03: ...
41.
References*
M.03.01
Given a set of symptoms, use Apple documentation to isolate a hardware issue.: ...
42.
Technician Safety*
M.08: ...
43.
Technician Safety*
M.08.02
Given an Apple product and technical documentation for that product, identify the safety issues with that product.: ...
44.
Technician Safety*
M.08.03
Given an isolated hardware device issue and a possible resolution, use Apple documentation, approved tools, and service inventory to safely repair the hardware device.: ...
45.
Troubleshooting Theory*
M.06: ...
46.
Troubleshooting Theory*
M.06.01
Ask a customer relevant questions that will lead to a better understanding of his/her issue.: ...
47.
Troubleshooting Theory*
M.06.02
Use known-good hardware to isolate a given hardware issue.: ...
48.
Troubleshooting Theory*
M.06.03
Given a customer issue, identify the problem space that the issue exists within.: ...
49.
Troubleshooting Theory*
M.06.04
Given an identified and resolved issue, attempt to reproduce the issue to verify the resolution with the customer until agreement is gained on that resolution.: ...
50.
Underlying Technologies*
M.02.01
Describe the following technologies:
ALS (Ambient Light Sensor): ...
51.
Underlying Technologies*
M.02.01
Describe the following technologies:
ATA/SATA: ATA
Advanced Technology Attachment (ATA) interface called Integrated Drive Electronics (IDE)
considered parallel ATA interfaces. This is because these interfaces use many individual wires to carry data in parallel between the disk and the host computer.
SATA
*a hard disk interface called Serial ATASerial ATA uses less wires to carry this data in serial form to improve throughput and speed.
52.
Underlying Technologies*
M.02.01
Describe the following technologies:
Bluetooth: ...
53.
Underlying Technologies*
M.02.01
Describe the following technologies:
Compression: ...
54.
Underlying Technologies*
M.02.01
Describe the following technologies:
CUPS: ...
55.
Underlying Technologies*
M.02.01
Describe the following technologies:
EFI: ...
56.
Underlying Technologies*
M.02.01
Describe the following technologies:
Ethernet: ...
57.
Underlying Technologies*
M.02.01
Describe the following technologies:
ExpressCard/34: ...
58.
Underlying Technologies*
M.02.01
Describe the following technologies:
FireWire: ...
59.
Underlying Technologies*
M.02.01
Describe the following technologies:
Infrared: ...
60.
Underlying Technologies*
M.02.01
Describe the following technologies:
MIDI: ...
61.
Underlying Technologies*
M.02.01
Describe the following technologies:
Optical Audio: ...
62.
Underlying Technologies*
M.02.01
Describe the following technologies:
Optical drives: ...
63.
Underlying Technologies*
M.02.01
Describe the following technologies:
PMU: ...
64.
Underlying Technologies*
M.02.01
Describe the following technologies:
QuickTime: ...
65.
Underlying Technologies*
M.02.01
Describe the following technologies:
Rosetta: ...
66.
Underlying Technologies*
M.02.01
Describe the following technologies:
SD Card Slot: ...
67.
Underlying Technologies*
M.02.01
Describe the following technologies:
Serial Attached SCSI (SAS): ...
68.
Underlying Technologies*
M.02.01
Describe the following technologies:
SMC: ...
69.
Underlying Technologies*
M.02.01
Describe the following technologies:
SMU: ...
70.
Underlying Technologies*
M.02.01
Describe the following technologies:
Sound in/out
(analog, digital, optical): ...
71.
Underlying Technologies*
M.02.01
Describe the following technologies:
Sudden Motion Sensor: ...
72.
Underlying Technologies*
M.02.01
Describe the following technologies:
Universal Binaries: ...
73.
Underlying Technologies*
M.02.01
Describe the following technologies:
USB/USB 2.0: ...
74.
Underlying Technologies*
M.02.01
Describe the following technologies:
Video in/out: ...
75.
Wireless Networking*: ...
76.
Wireless Networking*
M.12.01
List the major features of AirPort Extreme, AirPort Express, and Time Capsule Base Stations.: ...
77.
Wireless Networking*
M.12.04
Locate and complete the troubleshooting steps in the Apple documentation for wireless networking connectivity for a given supported wireless networking product.: ...