5 Written Questions

1. follows the organizational hierarchy and flows from higher level people to those in lower levels.
2. is the lateral communication b/w peers, it does not follow the formal organizational hierarchy.
3. The process of translating the intended message into symbols that can be used to transmit the message.
4. Disregarding - Queuing - Filtering - Approximating - Multiple Channels
5. The process of translating the symbols contained in a message into meaning and interpreting the message.

4 Multiple Choice Questions

1. consists of three componenets; 1. describing the event as objectively as possible, 2. describing your feelings about the event, 3. suggesting an alternative that would be more acceptable to you.
   1. Persuasive Communication
   2. Upward communication
   3. Informal communication
   4. Descriptive communication
2. communication that is essentially there to provide feedback on how well the organization is functioning.
   1. Upward communication
   2. Downward communication
   3. Informal communication
   4. Persuasive Communication
3. Downward - Upward - Horizontal - Informal
   1. Descriptive communication
   2. Downward communication
   3. Different kinds of communication
   4. Persuasive Communication
4. The idea that communicates consists of the transmission of messages through symbols that must be properly encoded and decoded to convey the intended meaning.
   1. Upward communication
   2. Downward communication
   3. Symbolic Interaction
   4. Informal communication

4 True/False Questions

1. Noise → The process of translating the intended message into symbols that can be used to transmit the message.

   True        False

2. Persuasive Communication → Aristotle said that persuasive communication consists of three important dimensions; the source, the message, and the audience.

   True        False

3. Informal communication → communication that is essentially there to provide feedback on how well the organization is functioning.

   True        False

4. Strategies for effective managerial communication → Downward - Upward - Horizontal - Informal

   True        False