5 Written Questions

1. The idea that communicates consists of the transmission of messages through symbols that must be properly encoded and decoded to convey the intended meaning.
2. The process of translating the symbols contained in a message into meaning and interpreting the message.
3. Increasing Feedback - Regulating information flow - Repetition - Simplifying language - Effective timing
4. Any type of interference in the transmission of a message, either actual noise or interference within the channel.
5. consists of three componenets; 1. describing the event as objectively as possible, 2. describing your feelings about the event, 3. suggesting an alternative that would be more acceptable to you.

4 Multiple Choice Questions

1. The process of translating the intended message into symbols that can be used to transmit the message.
   1. Encoding
   2. Decoding
   3. Noise
   4. Symbolic Interaction
2. is the lateral communication b/w peers, it does not follow the formal organizational hierarchy.
   1. Persuasive Communication
   2. Downward communication
   3. Informal communication
   4. Horizontal communication
3. communication that is essentially there to provide feedback on how well the organization is functioning.
   1. Persuasive Communication
   2. Downward communication
   3. Informal communication
   4. Upward communication
4. follows the organizational hierarchy and flows from higher level people to those in lower levels.
   1. Downward communication
   2. Informal communication
   3. Upward communication
   4. Horizontal communication

4 True/False Questions

1. Reactions to communication overload → Disregarding - Queuing - Filtering - Approximating - Multiple Channels

   True        False

2. Informal communication → communication that is essentially there to provide feedback on how well the organization is functioning.

   True        False

3. Persuasive Communication → Aristotle said that persuasive communication consists of three important dimensions; the source, the message, and the audience.

   True        False

4. Different kinds of communication → Downward - Upward - Horizontal - Informal

   True        False