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4 Written questions

4 Multiple choice questions

  1. specify how something is done through policies, rules, standard operating procedures and orders from supervisors; sales quota
  2. after tax income-total annual cost of capital
  3. combines financial measures that tell results of actions already taken with operational measures on customer satisfaction, internal processes and the corporation's innovation and improvement activities
    • Financial
    • Customer
    • Internal business perspective
    • Innovation and learning
  4. measures the difference between the market value of a corporation and the capital contributed by shareholders and lenders
    • Measures the stock market's estimate of the net present value of a firm's past and expected capital investment projects

4 True/False questions

  1. Output controlsemphasize resources

          

  2. Economic Value Added (EVA)measures the difference between the market value of a corporation and the capital contributed by shareholders and lenders
    • Measures the stock market's estimate of the net present value of a firm's past and expected capital investment projects

          

  3. Steering controlsspecify how something is done through policies, rules, standard operating procedures and orders from supervisors; sales quota

          

  4. Input controlsspecify what is to be accomplished by focusing on the end result

          

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