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of 12 available terms

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4 Written Questions

4 Multiple Choice Questions

  1. the end result of activity
  2. specify how something is done through policies, rules, standard operating procedures and orders from supervisors; sales quota
  3. measures the difference between the pre-strategy and post-strategy values for the business
  4. emphasize resources

4 True/False Questions

  1. Steering controlsmeasure variables that influence future profitability
    • Cost per passenger mile (airlines)
    • Inventory turnover ratio (retail)
    • Customer satisfaction


  2. Appropriate Measuresmeasures such as ROI and EPS, that are used to evaluate a corporation's or a division's ability to achieve a profitability objective


  3. EVAafter tax income-total annual cost of capital


  4. Market Value Added (MVA)measures the difference between the market value of a corporation and the capital contributed by shareholders and lenders
    • Measures the stock market's estimate of the net present value of a firm's past and expected capital investment projects


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