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of 12 available terms

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4 Written Questions

4 Multiple Choice Questions

  1. combines financial measures that tell results of actions already taken with operational measures on customer satisfaction, internal processes and the corporation's innovation and improvement activities
    • Financial
    • Customer
    • Internal business perspective
    • Innovation and learning
  2. after tax income-total annual cost of capital
  3. the present value of the anticipated future streams of cash flows from the business plus the value of the company if liquidated
  4. the end result of activity

4 True/False Questions

  1. Input controlsemphasize resources


  2. Behavior controlsmeasure variables that influence future profitability
    • Cost per passenger mile (airlines)
    • Inventory turnover ratio (retail)
    • Customer satisfaction


  3. Appropriate Measuresthe end result of activity


  4. Enterprise Risk ManagementManagement a corporate-wide, integrated process for managing uncertainties that could negatively or positively influence the achievement of objectives
    1.Identify the risks using scenario analysis, brainstorming, or performing risk assessments
    2.Rank the risks, using some scale of impact and likelihood
    3.Measure the risks using some agreed-upon standard


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