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of 12 available terms

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4 Written Questions

4 Multiple Choice Questions

  1. emphasize resources
  2. the present value of the anticipated future streams of cash flows from the business plus the value of the company if liquidated
  3. Management a corporate-wide, integrated process for managing uncertainties that could negatively or positively influence the achievement of objectives
    1.Identify the risks using scenario analysis, brainstorming, or performing risk assessments
    2.Rank the risks, using some scale of impact and likelihood
    3.Measure the risks using some agreed-upon standard
  4. specify how something is done through policies, rules, standard operating procedures and orders from supervisors; sales quota

4 True/False Questions

  1. Balanced score cardcombines financial measures that tell results of actions already taken with operational measures on customer satisfaction, internal processes and the corporation's innovation and improvement activities
    • Financial
    • Customer
    • Internal business perspective
    • Innovation and learning


  2. Performanceafter tax income-total annual cost of capital


  3. Economic Value Added (EVA)measures the difference between the pre-strategy and post-strategy values for the business


  4. Steering controlsmeasure variables that influence future profitability
    • Cost per passenger mile (airlines)
    • Inventory turnover ratio (retail)
    • Customer satisfaction


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