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of 12 available terms

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4 Written Questions

4 Multiple Choice Questions

  1. the end result of activity
  2. combines financial measures that tell results of actions already taken with operational measures on customer satisfaction, internal processes and the corporation's innovation and improvement activities
    • Financial
    • Customer
    • Internal business perspective
    • Innovation and learning
  3. measure variables that influence future profitability
    • Cost per passenger mile (airlines)
    • Inventory turnover ratio (retail)
    • Customer satisfaction
  4. measures the difference between the pre-strategy and post-strategy values for the business

4 True/False Questions

  1. Output controlsspecify what is to be accomplished by focusing on the end result

          

  2. Market Value Added (MVA)measures the difference between the market value of a corporation and the capital contributed by shareholders and lenders
    • Measures the stock market's estimate of the net present value of a firm's past and expected capital investment projects

          

  3. EVAafter tax income-total annual cost of capital

          

  4. Appropriate Measuresmeasures such as ROI and EPS, that are used to evaluate a corporation's or a division's ability to achieve a profitability objective

          

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