5 Written questions
5 Matching questions
- referent power
- alternative dispute resolution
- a a process by which two parties resolve conflicts through the use of a specially trained, neutral third party.
- b requires a third party to facilitate the dispute resolution process, though this third party has no formal authority to dictate a solution.
- c the use of favors, compliments, or friendly behavior to make the target feel better about the influence.
- d a form of personal power based on the attractiveness and charisma of the leader.
- e the use of coercive power through threats and demands.
5 Multiple choice questions
- (high assertiveness, low cooperation) occurs when one party attempts to get his or her own goals met without concern for the other party's results.
- seen as both a conflict resolution style and an influence tactic whereby both parties work together to maximize outcomes.
- a tactic designed to appeal to the target's values and ideals, thereby creating an emotional or attitudial reaction.
- aimed at at accomplishing a win-win scenario.
- (low assertiveness, high cooperation) occurs when one party gives in to the other and acts in a completely unselfish way.
5 True/False questions
organizational politics → the use of logical agruments and hard facts to show the target that the request is a worthwhile one.
preparation → occurs when a third party determines a binding settlement to a dispute.
compromise → (moderate assertiveness, moderate cooperation) occurs when conflict is resolved through give-and-take concessions.
avoiding → occurs when the requestor clearly explains why performing the request will benefit the target personally.
exchanging information → used when the requestor offers a reward or resource to the target in return for performing a request.