Marketing Final Exam-Spring 2011

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Environmental scanning means ______ information about the marketing environment, wheras environmental analysis is concerned with ____ this information

collecting; assessing

Marketers who view political forces as being beyond their control are taking a _____response toward these forces

reactive

____ competitors proved very different products that satisfy the same basic customer need.

generic

Four major competitive structures....

oligopolies, monopolies, monopolistic competition, and pure competition

What is base level on which social responsibility is built?

being profitable

At the top of the pyramid of social responsibility for business are _____ responsibilities

philanthropic

If consumer recieves info. that is inconsistent with one's beliefs, the consumer may alter this info...this process is known as selective _____

distortion

Problem recognition occurs when a consumer...

becomes aware that there is a difference between a desired state and an actual condition

Perception is a 3 step process involving...

selecting, organizing, and interpreting info inputs

A major determing factor in deciding which type of problem-solving process should be used depends on the individual's intensity of interest in a product and importance of the product for that person. This is known as an individual's...

level of involvement

Temporary and dynamic factors that result from a particular set of circumstances a consumer is facing when making purchase decisions characterize ____

situational involvement

3 most widely recognized types of consumer problem solving are...

limited problem solving, extended problem solving, and routinized response behavior

Routinized response behavior is what a consumer does when...

buying frequently purchased, low-cost items that need little effort

Extend problem solving is type which is...

most complex problem-solving behavior, which comes into play when a purhase involves unfamiliar, expensive, or infrequently bought products

Purchasers who intend to use or benefit from the purchased product and do not buy products to make profits are part of the _____

consumer market

The _____ is the difference in value btwn a nation's exports and its imports.

balance of trade

A product is defined as...

anything the consumer recieves in an exchange

Which is always used to determine the classification of a good...

buyer's intent for using the product

A product line is defined as...

group of closely related products that are considered a unit because of marketing technical, or end-use considerations

Coca-Cola has expanded to Diet Coke, Cherry Coke, and caffeine free Coke. These are examples of...

line extensions

The phase of new-product development in which a small sample of potential buyers are presented with a product idea through a written/oral description in order to determine their attitudes and inital buying intentions regarding the product is called...

concept testing

Major steps in developing new products...

test marketing, screening, business analysis, idea generation

The part of a brand that can be spoken including letters, numbers, and words is the ____

brand name

A customer must have a particular brand and will accept no substitutes is termed brand ___

insistence

3 levels of brnad loyelty from strongest to weakest

insistence, preference, recognition

A major advantage of using individual branding is that...

a poor quality product will not contaminate all of the company's other products with negative images

Where to supply chains start?

customers

Possession utility is describes as...

the customer having access to the product to use now or store and use later

The driving force behind marketing channel decisions should be...

customer satisfaction

Consumers receive the benefits of place utility when...

products are available in locations where consumers want to buy them

Without wholesalers and other intermediaries products would...

likely be more expensive due to the use of less efficient channel members

Channel capacity is determined by the...

least efficient component of the communication process

The basic function of promotion...

communication

Promotion is communcation that is...

managed

Primary demand is defined as...

demand for a product category

Selective demand is demand for a....

particular brand

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